@RosieR wrote:
@gerdaV wrote:
I received a message from Fraud Management Team to contact the Client Care Department to update my account information. How do I contact them?
Hi @gerdaV from where did you get that message? Was it an email? Text maybe? or private message in your community account.
The reason I'm asking, is that as far as I know, Public Mobile does not have a Fraud Management Team and Client Care Department.
Would you please post copy of that message in the forums so we may help you further?
RosieR
@computergeek541 you didn't seem to be bothered by the terms used by the OP. Does this mean this is part of the changes coming to the community and the oracles already know about it?
There has long been a some sort of fraud department. That can be seen from a past example of a customer being needing to send a money order to repay for services already used after some sort of payment dispute. At the time, that was confirmed by moderators to be real.
As for "client care", that does sounds to be a Telus term. I only assume that to be customer service. While moderator is the customer-facing term that Public Mobile uses, I would think that within the company, that they could possibly be referred to a term similar to "care".
If you're asking about the recent announcement about changing the use of the word "moderator" to something else, I do not have any information about that at this time.
