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steven
Good Citizen / Bon Citoyen

Robocalls from spoofed numbers

Hi Community,

I know this is old, we are all getting so many spam calls from spoofed local numbers.

 

I am just wondering if the community has better ideas on how to block those type of calls, and also, to Public Mobile, why caller ID can be spoofed and when you will be upgrading your technology to stop spoofed numbers?

 

As per Canadian Radio-television and Telecommunications Commission:

 

The Commission concludes that Canadian carriers and other telecommunications service providers providing voice telecommunications services in Canada (TSPs) should be able to complete the implementation of the STIR [Secure Telephony Identity Revisited]/SHAKEN [Signature-based Handling of Asserted information using toKENs] framework in Canada to authenticate and verify caller identification (ID) information for Internet Protocol (IP)-based voice calls by no later than 30 September 2020. The Commission requests that TSPs and the CRTC Interconnection Steering Committee (CISC) file with it status reports as described in this decision.

 

So does Public Mobile implemented STIR/SHAKEN, if not, when it will be implemented? If yes, is STIR/SHAKEN not working as expected?

 

Thank you!

dabr
Mayor / Maire

Re: Robocalls from spoofed numbers

@steven    Receiving spoofed calls is not just a PM problem, unfortunately it's an industry wide issue although some providers might offer some sort of blocking (I'm thinking Koodo?).

 

I've not heard of anything you can do other than ignore/inform the party receiving the spoofed call that it's not you.   Plus PM is unlikely to devote any resources to such an option being a budget provider.  Sorry.

RosieR
Mayor / Maire

Re: Robocalls from spoofed numbers

@steven read this recent thread about spoofed numbers.  There are some suggestions there that might help you

 

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Somebody-spoofed-my-number/m-p/673...

 

Have a nice day

 

RosieR

will13am
Oracle

Re: Robocalls from spoofed numbers

I find that this problem comes and goes.  There is little that anyone can do about it because it is like a whack mole game.  

steven
Good Citizen / Bon Citoyen

Re: Robocalls from spoofed numbers

@dabr Thank you. Sad that at this point there is nothing more we can do on a user's level.

 

PM, as a budget provider or not, does not have a choice over Canadian Radio-television and Telecommunications Commission's order, that is why, as a customer, I am wondering their progress on the implementation of the STIR [Secure Telephony Identity Revisited]/SHAKEN [Signature-based Handling of Asserted information using toKENs] framework.

RosieR
Mayor / Maire

Re: Robocalls from spoofed numbers

image to go with @will13am 's reply 😂

BackLoneGalapagoshawk-size_restricted

steven
Good Citizen / Bon Citoyen

Re: Robocalls from spoofed numbers

@RosieR Lol, but customers should not be forced to be like that, it is funny and at the same time, pathetic.

dabr
Mayor / Maire

Re: Robocalls from spoofed numbers


@steven wrote:

@dabr Thank you. Sad that at this point there is nothing more we can do on a user's level.

 

PM, as a budget provider or not, does not have a choice over Canadian Radio-television and Telecommunications Commission's order, that is why, as a customer, I am wondering their progress on the implementation of the STIR [Secure Telephony Identity Revisited]/SHAKEN [Signature-based Handling of Asserted information using toKENs] framework.


@steven    You'll find out if you stay with PM long enough that changes here occur at a "glacier pace", phrase borrowed from @will13am and others! 😊    Plus we're still  waiting for PM to update the autopay system so that it never fails for customers, which might be considered more of a priority for many customers here. 

steven
Good Citizen / Bon Citoyen

Re: Robocalls from spoofed numbers

@dabr LOL maybe someday I will accept that.

But let's give them the benefit of doubt, maybe they are actively implementing it and working on solutions, maybe they are more than just the deadline I posted. I hope someone from Public Mobile comments on my question.

fujiyama
Town Hero / Héro de la Ville

Re: Robocalls from spoofed numbers

First time I've heard of STIR/SHAKEN, so thanks for that. It sounds like a great system, can't wait for it to be implemented.

 

I found this while searching: the implementation date is postponed to November 30, 2021, CRTC link 

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