Ringer

[Karenruta]

The ringer for incoming calls is not working.

[Karenruta]

Hi there, it was turned off. Thanks for your help.

[Karenruta]

Yes, the store clerk turned it off. Didn't think to check, thank you.

[LovesToPM]

Hi @Karenruta 

Perhaps you offered more details, we could help with better troubleshooting tips.

1. Are you receiving the incoming call? Like does it appear on your screen?

- If not, check the 'do not disturb' settings on your phone.

2. Could it be that the ringer volume was set to zero?

- Try increasing/raising the volume when you receive a call.

Also have you tried restarting your phone?

[popping]

@Karenruta 

After trying all above suggestion and your ringer is still not working, it is time to try your PM SIM card to determine where is the problem from your phone or PM.

If it rings with a known good phone, it is your phone's hardware issue or configuration issue.

Report result.  Thanks

[geopublic]

@Karenruta  Make sure your call ringtone is not set to none.

[gpixel]

@Karenruta what's the make and model of the phone?

[dabr · Accepted solution]

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@Karenruta wrote:

The ringer for incoming calls is not working.

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@Karenruta   Make sure you haven't turned it off.

[gblackma]

@Karenruta see if dnd or aeroplane mode is enabled on your phone. Stay safe.