cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Great Citizen / Super Citoyen

Ridiculous telephone customer service!!

Today 15 December, I dialed 611 at exactly 19pm , right now it’s 21pm , continuously waiting for an agent to answer my phone call , no one bothered to answer! I want the see how long they kill my time ! Ridiculous customer service public’s mobile !!

Oracle

Re: Ridiculous telephone customer service!!

@Farjy Are you on a legacy plan? If no, they will not help you. 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Great Citizen / Super Citoyen

Re: Ridiculous telephone customer service!!

What is legacy plan my friend? 

Mayor / Maire

Re: Ridiculous telephone customer service!!

PM doesn't offer any customer service over the phone (unless you are on one of the very old legacy plans.)

 

All support starts here in the community. Have a read here: https://productioncommunity.publicmobile.ca/t5/Announcements/Changes-to-our-Support-structure/m-p/16...

Oracle

Re: Ridiculous telephone customer service!!

@Farjy wrote:

What is legacy plan my friend? 


Plans they offered before they came under Telus. Before Feb. 2015 i believe. If you are on a 90 days plan, you are not on a legacy plan. In this case, CSR on phone won't help as they cannot access your account. You will need to send a private message to the Moderator_Team with your account info.

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Mayor / Maire

Re: Ridiculous telephone customer service!!


@Farjy wrote:

What is legacy plan my friend? 


If you have signed up, and still are on a plan from, before January 27 / 2015. Read the official description here: https://productioncommunity.publicmobile.ca/t5/Announcements/Effective-April-1-changes-are-happening...

Great Citizen / Super Citoyen

Re: Ridiculous telephone customer service!!

I have been using pm since 2011 it’s almost 7 years now 

Oracle

Re: Ridiculous telephone customer service!!


@Farjy@  wrote:

I have been using pm since 2011 it’s almost 7 years now 


So you have never changed your plan since then? 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Great Citizen / Super Citoyen

Re: Ridiculous telephone customer service!!

The reason I called , I have been using AutoPay method for long time , I was told they will take off 2$ , but it never happened with me , today I managed my time to call them but they killed my Friday night , now 2 hours 17 mins I have been waiting an agent to answer my ph call . 

Oracle

Re: Ridiculous telephone customer service!!

@Farjy Legacy plans are not eligible for any Rewards. Please clarify exactly what plan are you on. 

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

Need Help? Let's chat.