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Nowaja
Good Citizen / Bon Citoyen

Revert number port

Hey,

 

I started online activation of Public Mobile like three weeks ago with number transfer from Fido. I'm 100% sure that I've NEVER finished the whole form and today my number was transfered and I can't use it. How is this possible? What should I do to transfer number back to FIDO?


Accepted Solutions
Nowaja
Good Citizen / Bon Citoyen

Re: Revert number port

Finally PM to @Shazia_K helped and she fixed my account and everything works well now. Thank you very much 🙂

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All Replies
rkreddyb4u
Model Citizen / Citoyen Modèle

Re: Revert number port

Do you mean the number is ported successfully and the voice / sms / data are not available ? can you please share more details

Nowaja
Good Citizen / Bon Citoyen

Re: Revert number port

I don't know. I don't have SIM card, i've never actually wanted to port number. I can't register into "My account" here, because it says the number doesnt exist.

 

In FIDO they told me, that Telus transfered my number with my authorization which is not true.

UDP7
Model Citizen / Citoyen Modèle

Re: Revert number port

@Nowaja Wait, why did you try to port your Fido number to a Public Mobile number that you don't have?

Nowaja
Good Citizen / Bon Citoyen

Re: Revert number port

Well again. i had a Public mobile simcard. I started the online transfer form. Then I realized that I don't want to transfer number. I stopper filling the form, closed it and threw the sim card away. Now even i didn't finish the form my number was transfered.

 

UDP7
Model Citizen / Citoyen Modèle

Re: Revert number port

@Nowaja So you decided last second you didn't want to be with Public Mobile?

Nowaja
Good Citizen / Bon Citoyen

Re: Revert number port

Yes. I'm new te Canada and also there was a problem that I hadn't have credit card yet so there was no way to pay for the promo plan. And because I didn't finish the form and didn't confirm the port I had no idea that they can transfer my number.

jheili99
Deputy Mayor / Adjoint au Maire

Re: Revert number port

hi..

 

 

1. you can/could have use a debit card or a voucher to pay for PM if you don't have a credit card..how did you open the Fido account?

 

2. you may never finalized the activation of your account, but prior to that you authorized the transfer of your number by entering it into system and check-marking the box to do so... it is a computerized system ...and as such your responsibility/mistake..

 

3. PM is backlogged at the moment..so you have to wait your turn which could ( not saying it will ! ) take up to 12 days for a resonse..

 

just keep 1 thing in mind: this issue was caused by you and is not PM's fault......there are many useful infos and instructions in this forum if people were just to read it before to come to conclusions and blaming PM.....a little reading before doing goes a long way !!!!

 

cheers

krazy89
Good Citizen / Bon Citoyen

Re: Revert number port

you got to be kidding me...

 

you seriously putting the fault on the user?

 

i understand the computerized system... but the problem is fundamental with their process and checks...

 

IE..  you don't port a number in without that user finalizing their plan submission...

 

it's actually not a hard concept...

Nowaja
Good Citizen / Bon Citoyen

Re: Revert number port

Well, biggest problem is in PM system. It didn't accept any of my credit/debit cards which are not canadian and Fido had absolutely no problem with them. Also I went to six CONFIRMED stores with vouchers (according to PM map, which can be found somewhere here on forum) and in every single shop they told me, that they don't have no such thing as PM voucher.

 

So where exactly is my fault? I also tried to talk with some of the PM but no response. Now I will be two weeks without my number? Great.

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