cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Mearns
Great Neighbour / Super Voisin

Release

I saw a post similar to mine. I need to have my number released because my employer has offered me a phone and I want to keep my number. I’ve tried and have failed several times. The bot wants me to sign in, I already have.  It won’t accept my username or password 

HALIMACS
Mayor / Maire

Re: Release

@Mearns 

 

Do you mean you want to move your existing Public Mobile account/number to another device, or another carrier?

 

Can you clarify, please?

Mearns
Great Neighbour / Super Voisin

Re: Release

I’m moving to Telus 

HALIMACS
Mayor / Maire

Re: Release

@Mearns 

 

Your account username is the e-mail address you initially activated with.   If you can't recall which it was, check your most-used e-mail accounts for the "Welcome to Public Mobile" e-mail when you first activated.

 

Then, enter that e-mail into the username field, and from there, use the "Forgot Password" function.

HALIMACS
Mayor / Maire

Re: Release


@Mearns wrote:

I’m moving to Telus 


When you activate with TELUS, they will ask for the Public Mobile account information to enable the port to occur from PM to TELUS.

 

Procedures are similar each way.   After you complete the TELUS activation processes, you'll get a text on your PM service to "authorize" the port.   Respond "YES" to the text, then your PM number will be moved to the TELUS service.

 

Here's an information article from TELUS:

Transfer phone number to new device or account | TELUS Support

 

 

Dunkman
Oracle

Re: Release

@Mearns 

As mentioned above, you will need to gain access to your self service account.  You will need to provide the PM account number, account holder name and telephone number to be ported to Telus.  

 

Here is some additional information:

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

 

If you can't gain access to your self service account, you will need to contact moderator. If you are unable to submit ticket via Simon, you can directly private message moderator.

 

Send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Mearns
Great Neighbour / Super Voisin

Re: Release

Thanks 

z10user4
Mayor / Maire

Re: Release

 @Mearns : That welcome email would also have your account number embedded in the To:. You might need to look in the headers.

You would also want to toggle autopay off if you can't log in to the self-serve by using the 611 service and your 4 digit PIN which you might find in your texts from "611" if you can't remember it.

If you can log in then remove your payment card there instead of 611.

HALIMACS
Mayor / Maire

Re: Release


@z10user4 wrote:

 @Mearns : That welcome email would also have your account number embedded in the To:. You might need to look in the headers.

You would also want to toggle autopay off if you can't log in to the self-serve by using the 611 service and your 4 digit PIN which you might find in your texts from "611" if you can't remember it.

If you can log in then remove your payment card there instead of 611.


Good point, @z10user4 

 

@Mearns 

 

The activation e-mail header looks like this - if you can locate it in your e-mail account, you'll have found BOTH the account username e-mail address + the account number beginning with the "1000000 ......."

 

HALIMACS_0-1619882995768.png

 

z10user4
Mayor / Maire

Re: Release

 @Mearns : How the email looks depends on your email client or webmail and options therein.

Need Help? Let's chat.