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Great Neighbour / Super Voisin

Reduced Service Coverage

How do you get support for coverage in remote areas that has changed (less reliable this year)?

 

I spend summers in cottage country in Manitoba (Hillside Beach, Traverse Bay etc) and increase the data in my plan during this time. This year the service is very poor for data (can’t even use 1/4 of allowed data because it doesn’t connect) and phone calls can take several minutes to even connect. People have posted that Telus has a tower down in the area since January with no plan for repair. I called Telus but they can’t help as I don’t have a Telus account number. What is the next step?  

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Mayor / Maire

Re: Reduced Service Coverage

Ask moderators.

1-

Simon.JPG

Or via private message at link below

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

Use this site to see what towers are in your area 

 

https://www.ertyu.org/steven_nikkel/cancellsites.html

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Retired Oracle / Oracle Retraité

Re: Reduced Service Coverage


@jf71 wrote:

How do you get support for coverage in remote areas that has changed (less reliable this year)?

 

I spend summers in cottage country in Manitoba (Hillside Beach, Traverse Bay etc) and increase the data in my plan during this time. This year the service is very poor for data (can’t even use 1/4 of allowed data because it doesn’t connect) and phone calls can take several minutes to even connect. People have posted that Telus has a tower down in the area since January with no plan for repair. I called Telus but they can’t help as I don’t have a Telus account number. What is the next step?  


You can definitely push to have this fixed, but if it is really Telus' intention not to fix this cellular site, there isn't anything you can do other to put pressure on them. In the end, if service at the location is important to you, you may need to condider get a second plan with another carrier who has better coverage there, or even considering switching carriers completely. 

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Mayor / Maire

Re: Reduced Service Coverage

Hi @jf71 

Could you please keep us updated. I have noticed issues with some remote areas since distancing started, I couldn't believe that functionality of towers would actually depend on human input. Would love to know what's going on

If Simon is not letting you to for the ticket you can reach mods directly here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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Mayor / Maire

Re: Reduced Service Coverage

@jf71  Submit a ticket to Public Mobile and let them know if they are not going to fix the problem then best to find another provider that does offer better coverage in your area.

 

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

 

s.JPG

 

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

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Model Citizen / Citoyen Modèle

Re: Reduced Service Coverage

Short of submitting a ticket, there's not a lot else you can really do sadly. Bell (Telus) has had a major cell site down in my area for months with minimal service from adjacent ones and other than small cells set up which don't have any benefit on PM for voice calls since they have only LTE rolled out, there hasn't been any major expansion in years.

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Mayor / Maire

Re: Reduced Service Coverage

@jf71 hi you may want to look at cellphone boosters. this might be your best option 

 

you can go on Amazon and check them out. the most affordable option was the proutone for $89.99. and if it's not working out you can always return it to Amazon for a refund 🤗

 

https://www.amazon.ca/stores/PROUTONE/page/AF8951DC-7127-406A-B7CB-B4EDC6070D9A?ref_=ast_bln

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Great Neighbour / Super Voisin

Re: Reduced Service Coverage

Update: Well it took about a week to get in touch with Telus (via mods) only to find out that they removed 1 of the 3 towers in the area and downgraded one of the remaining (less antennas, less frequencies, more congestion). No planned upgrades at this time.

 

Unfortunate as there is only Bell/Mts and Telus in this area and since Bell took over MTS, they "share" equipment with Telus as part of the deal (which may be why they removed/downgraded equipment). 

 

I guess I'd have to say there's no solution at this time other than to get more people to call and complain (and downgrade my data plan seeing that it can't be used)

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Mayor / Maire

Re: Reduced Service Coverage

@jf71 look up cellphone boosters on Amazon

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Great Neighbour / Super Voisin

Re: Reduced Service Coverage

Thanks but a booster won't help if the tower is congested. I've got signal strength, just little throughput.

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