08-26-2021 02:27 PM - edited 01-06-2022 03:14 AM
Hi,
I recently activated a sim card and purchased a monthly plan with Public Mobile.
I attempted to port my old prepaid inactive rogers number (Rogers) on August 24, 2021.
It is now August 26, 2021 and I am unable to receive incoming calls, send or receive text messages and I am unable to use any data, however I can make outgoing calls and public mobile seems to have assigned this old number to me.
I am no longer interested in porting my old inactive number to Public Mobile.
Instead I want a new phone number assigned to my CURRENTLY ACTIVE AND PAID FOR MONTHLY PLAN.
Please help me fix this issue ASAP.
Thanks!
Solved! Go to Solution.
08-26-2021 03:01 PM - edited 08-26-2021 03:04 PM
sorry you have to reply back and give them full info maybe the answer to you for someone also and send to you by wrong you know.
08-26-2021 02:53 PM
This is what they send me over and over, which is not relevant at all to my situation:
"Hello bc88,
Thank you for your reply.
In order to port a number from another provider towards a new provider, you will need to have an active account with the old provider.
If you wish to activate with a new account you can follow the link below:
Regards,
Alan_T
CS_Agent"
08-26-2021 02:44 PM
Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck
08-26-2021 02:40 PM - edited 08-26-2021 02:43 PM
@bc88 wrote:Does not let me change the number.
If you can't change your number, you'll need help from a Customer Support Agent. Top of this page, click Get Help / Chat with Simon to start that process. Watch the little envelope icon on top right side of page will be highlighted when they respond. Please allow a coupla hours for them to get back to you...usually much less.
edit...or click on this link...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-26-2021 02:38 PM
@bc88 : Can you try a different browser or clear cache/site cookies or use incognito/privacy mode.
I had the same error when I changed my number a year ago. I eventually had to ask the CSA's after trying suggestions. But then another account changed just fine.
08-26-2021 02:37 PM
Does not let me change the number.
Sorry, my anger was directed at the customer agents, who have chosen to not read my messages and send me the same generic blurbs/links.
08-26-2021 02:36 PM
Does not let me change the number.
08-26-2021 02:31 PM - edited 08-26-2021 02:33 PM
@bc88 : You can't port an inactive number. Your port has failed. Use the Change Number function to select a new number.
As for data: you need to set the APN to what this place needs. If you post screenshots of what you have then we could help.
And of course turn on cell data.
Edit: nobody here needs your attitude. We're all fellow customers just trying to help. Ask for help. Don't judge what you get. Jeez
08-26-2021 02:30 PM - edited 08-26-2021 02:31 PM
@bc88...log into My Account...you can find the My Profile / Change Number button.