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awfmilton
Good Citizen / Bon Citoyen

Received Erroneous Message from Public Mobile Regarding Plan

I received a text today from public saying my plan will reset on January 1st. My plan was renewed on the 20th of December, so I should be good until the 19th of January. 

 

Anyone else receive this?Screenshot_20191229-121324_Messages.jpg


Accepted Solutions
darlicious
Mayor / Maire

Re: Received Erroneous Message from Public Mobile Regarding Plan

@awfmilton  Public mobile sends erroneous texts quite often. As long as you know you've paid and when your renewal is you can ignore them. Pm has moderator service 365. The fastest service issue fix was on Christmas day for me....dont worry they have it covered.

View solution in original post


All Replies
awfmilton
Good Citizen / Bon Citoyen

Re: Received Erroneous Message from Public Mobile Regarding Plan

My concern is that somehow I'm about to get screwed over by an automated system on a holiday, so I won't be able to get Public Mobile support on the 1st. 

 

Does public offer customer support on holidays?

Dunkman
Oracle

Re: Received Erroneous Message from Public Mobile Regarding Plan

@awfmilton 

It is likely sent in error.

 

What date does it show in your overview page in self service account?

Dunkman
Oracle

Re: Received Erroneous Message from Public Mobile Regarding Plan


@awfmilton wrote:

My concern is that somehow I'm about to get screwed over by an automated system on a holiday, so I won't be able to get Public Mobile support on the 1st. 

 

Does public offer customer support on holidays?


There are moderators working on holidays. 

Kcam2700
Great Neighbour / Super Voisin

Re: Received Erroneous Message from Public Mobile Regarding Plan

I have just received the same message, however on my overview page it indicates that I am paid until Mar 21, 2020.  

 

awfmilton
Good Citizen / Bon Citoyen

Re: Received Erroneous Message from Public Mobile Regarding Plan

The 19th, I just checked! Fingers crossed that nothing happens to my plan! 

awfmilton
Good Citizen / Bon Citoyen

Re: Received Erroneous Message from Public Mobile Regarding Plan

Balla!

darlicious
Mayor / Maire

Re: Received Erroneous Message from Public Mobile Regarding Plan

@awfmilton  Public mobile sends erroneous texts quite often. As long as you know you've paid and when your renewal is you can ignore them. Pm has moderator service 365. The fastest service issue fix was on Christmas day for me....dont worry they have it covered.

View solution in original post

Kelly1965
Great Neighbour / Super Voisin

Re: Received Erroneous Message from Public Mobile Regarding Plan

I just received the same message. Though it was paid on the 19th of December through autopay. My main page says I'm good until Jan. 18th 2020.

awfmilton
Good Citizen / Bon Citoyen

Re: Received Erroneous Message from Public Mobile Regarding Plan

@darlicious Mint; thanks!

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