@JohnSmith1 wrote:
The free extra time fixed the issue. Thanks very much. How do you stay aware of such promotions? All voicemail numbers work again. I'm just baffled at how the usage history page presents content. Trying my best to get a total picture but even when content is supposedly sorted by type, it's still spread across different pages.
@JohnSmith1 If the free holiday mins gift allowed you to call, then it does seem like you had already depleted your plan minutes which can be easily done with the rounding up and retrieving voicemail messages as already pointed out.
As to how PM displays the usage history, nobody here would disagree with you that it's poorly set up and not very user friendly, unfortunately it's unlikely that PM will update any of that anytime soon.
I would also suggest that you purchase the $5/500 mins add-on (Canada wide) and use those mins before using 500 international mins gifted by PM, especially if the calling is local/within Canada and save those 500 mins for any international calling as the per min cost is higher for the gifted mins.
BTW keeping track of promotions can be done by visiting the Community forums and/or Announcement thread at least couple times a week. You can also sign up for email alerts on the Plans page but those alerts have usually been inconsistent or non-existent.
