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rneveu
Great Neighbour / Super Voisin

Re: Submit a ticket error

my phone is not registered to the network and when i try to submit a ticket it won't let me

JK8
Mayor / Maire

Re: Submit a ticket error


@rneveu wrote:

my phone is not registered to the network and when i try to submit a ticket it won't let me


Is your phone unlocked?

softech
Mayor / Maire

Re: Submit a ticket error

@rneveu   yes.. is that a new phone?  or you have been using the phone and just stopped working?

 

and... with the ticket opening?  what was the error?  you just can't get through Chatbot/SIMON to get to ticket opening?    Let us know and I can try to tell you what to type to get to actual ticket open screen

 

or if you like, you can private message Mod team directly , except it might be slower, this is the link: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

esjliv
Mayor / Maire

Re: Submit a ticket error


@rneveu wrote:

my phone is not registered to the network and when i try to submit a ticket it won't let me


Hello @rneveu 

 

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

rneveu
Great Neighbour / Super Voisin

Re: Submit a ticket error

ya that didn't work

Dunkman
Oracle

Re: Submit a ticket error


@rneveu wrote:

ya that didn't work


@rneveu 

It would be helpful to provide details about your situation.  Then the community members can provide more helpful advice.  

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