Phone Service not working

[jeppy74]

I was able to hear my phone ring but could not pick up the call so I bought a new phone yesterday and transferred my sim card to the new phone. Now I cannot receive calls.

Please help me as to what I can do. I am on auto pay and have never missed a payment.

Denise

[esjliv]

---

@jeppy74 wrote:

I was able to hear my phone ring but could not pick up the call so I bought a new phone yesterday and transferred my sim card to the new phone. Now I cannot receive calls.

Please help me as to what I can do. I am on auto pay and have never missed a payment.

Denise

---

@jeppy74 did you buy a new phone or used? 

If it was used from a previous owner, ensure it is unlocked from it's previous provider.

What exactly are you experiencing services-wise, or is there any message on your phone?

[HALIMACS]

---

@jeppy74 wrote:

I was able to hear my phone ring but could not pick up the call so I bought a new phone yesterday and transferred my sim card to the new phone. Now I cannot receive calls.

Please help me as to what I can do. I am on auto pay and have never missed a payment.

Denise

---

@jeppy74 

Do all other calling features work (calling out, texting in and out)

Sign into self-serve to ensure account status is "active"

Try:

• rebooting phone
• toggle airplane mode off/on
• reset network settings

(EDIT: I presume you haven't recently activated here at Public Mobile and just moved here from another provider?   Or were you an existing PM customer before today?)

[Dunkman]

---

@jeppy74 wrote:

I was able to hear my phone ring but could not pick up the call so I bought a new phone yesterday and transferred my sim card to the new phone. Now I cannot receive calls.

Please help me as to what I can do. I am on auto pay and have never missed a payment.

Denise

---

@jeppy74 

More details would be helpful.

Is your account status active or suspended?  

Does text and data work? 

Which plan are you on?

Which phone are you using now? 

P.S.  I will also start your own thread for your issue.