I'm with public for about a year. Nothing changed. Same plan same everything. I lost service. When I did I checked payments. I found 2 payments made by autopay. One for the regular amount and the other for twice that. Yet, there is no balance. I see that the second payment is for two 1gig additions which I didn't add??? It's seems to be a complete screw up. Taking my payments should be easy for public. I'm on autopay. That denotes automated.Nothing to do. Nothing to change. Simply take the payment and provide service.
That's correct. No service.
@dmacdougall wrote:I'm with public for about a year. Nothing changed. Same plan same everything. I lost service. When I did I checked payments. I found 2 payments made by autopay. One for the regular amount and the other for twice that. Yet, there is no balance. I see that the second payment is for two 1gig additions which I didn't add??? It's seems to be a complete screw up. Taking my payments should be easy for public. I'm on autopay. That denotes automated.Nothing to do. Nothing to change. Simply take the payment and provide service.
You could try the lost/stolen phone trick. It seems to reset your SIM/account. Has helped troubleshoot various account issues. It does no harm to your phone or account.
To report your phone lost/stolen. Login to your account. Choose Plans and Add-ons tab. Then choose Lost/Stolen Phone tab. The choose Suspend Service tab. Logout. Wait few minutes. Login in and report your phone found. Reboot phone.
So my credit card has been charged an extra 69 bucks. How does this solve that
@dmacdougall wrote:So my credit card has been charged an extra 69 bucks. How does this solve that
It does not solve that problem. Hopefully, it will get your phone working again, so then you can wait for moderator to fix the billing issue.
@dmacdougall wrote:I've been overcharged. A payment of $69 was taken by autopay. There's been no plan changes no data or calling overages and to top it all off no phone service. I don't care to discuss why,it irrelevant. I need service back now. And the charges reversed. There's no authorization for this. I need it fix or I'm calling my credit card company to stop payment.
Is your renewal today, or was it yesterday? What plan are you on? I don't care if you don't want to talk about it, but I'm a customer just like you, and I can assist if you tell me more.
Up to you, Moderators take about 48 hours right now to respond. I can answer within minutes. Your choice.
Thank you
I tried the lost phone thing. It doesn't work.
I'm reading post after post of nightmares scenarios that started like my problem. Whether or not I resolve this, I think I'll look for another provider. This site is really bad and this billing problem reaks of incompedence. Ridiculous really!
Me too. The moderators have not replied to my messages and it's been 4 days now. my CC was charged for data I didn't add on. I had my CC company go after public to return my payments. I realize this is a low cost provider but a minimum of providing a service is to "provide the service" another clue to the hack is traffic on your phone number after service has been disabled. My account shows traffic on my number between 514 and 483 Montreal area codes.
Does anyone know how these hacks are perpetrated?
I've been waiting 5 days now for a moderator to respond. I stagecoach to their office would have been faster.