cancel
Showing results for 
Search instead for 
Did you mean: 

Re: Monthly charges.why are i getting charged 2 times

Belfastann
Great Neighbour / Super Voisin

I need to speak to someone 

4 REPLIES 4

Anonymous
Not applicable

Only one way to solve your issue , explanation to customer service by Moderator Team

and the are nice service Team the will help you 100%.

 

you have to Submit a ticket to customer service by Moderator Team,

 

Here’s how to contact customer service by Moderator Team,

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click HERE to get started.
  • or you can send a private message to Moderator Team  by Click HERE
  • You’ll need to be logged in to your Community account for the link to work.

 

  • please include in your message,
  • your account number,
  • your phone number,
  • your account 4 digit pin,
  • explanation to them nice Team and nice service.

 

      Good Luck


@esjliv wrote:

@Belfastann wrote:

I need to speak to someone 


@Belfastann 

Where are you seeing two charges? 

IF this is on your credit card are they pending charges? Maybe one will drop away after authorized.

 

If this is on your Self Serve account, do you see two charges in your Payment history?


 

I'm not certain if this is a double charge payment issue as a message about a seperate problem was initially added to the end of another thread.

esjliv
Mayor / Maire

@Belfastann wrote:

I need to speak to someone 


@Belfastann 

Where are you seeing two charges? 

IF this is on your credit card are they pending charges? Maybe one will drop away after authorized.

 

If this is on your Self Serve account, do you see two charges in your Payment history?


@Belfastann wrote:

I need to speak to someone 


What type of question do you have? Public Mobile is contacted by opening a ticket at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Need Help? Let's chat.