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6476193391
Great Neighbour / Super Voisin

Re: A new credit card was sent out to me and therefore the one I had on file is no longer good

我不欠费。

为什么停机。


Accepted Solutions
esjliv
Mayor / Maire

Re: A new credit card was sent out to me and therefore the one I had on file is no longer good


@6476193391 wrote:

我不欠费。

为什么停机。


@6476193391  - Log into your Self Serve account, if you have not registered for one, you can do that here: https://selfserve.publicmobile.ca/self-registration/

 

Then go to the PAYMENT Tab and see bottom, left corner of the page:

 

esjliv_0-1619383071783.png

View solution in original post


All Replies

Re: A new credit card was sent out to me and therefore the one I had on file is no longer good


@6476193391 wrote:

我不欠费。

为什么停机。


You're going to have to provide some more details. Which part of your service doesnt' work?  Are you on a plan that has a limited number of calling minutes?

esjliv
Mayor / Maire

Re: A new credit card was sent out to me and therefore the one I had on file is no longer good


@6476193391 wrote:

我不欠费。

为什么停机。


@6476193391  - Log into your Self Serve account, if you have not registered for one, you can do that here: https://selfserve.publicmobile.ca/self-registration/

 

Then go to the PAYMENT Tab and see bottom, left corner of the page:

 

esjliv_0-1619383071783.png

View solution in original post

esjliv
Mayor / Maire

Re: A new credit card was sent out to me and therefore the one I had on file is no longer good

@6476193391 ,      Oh...I see this subject was another OP's.

 

So you currently have no service?

OR, are you looking at a message on your Self Serve account?

 

 

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

 

If you have no services, and it is past your renewal, maybe your autopay failed?

  1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
  2. Go to “Plan and Add-Ons” TAB
  3. Select "Lost/Stolen Phone" TAB
  4. Select "Suspend Service" BUTTON
  5. Then, Select Resume/Reactivate Service
  6. Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

And, also ensure all rewards were or will be provided to you.

 

 

IF your account says ACTIVE check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/ 

 

 

Also, you can try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

Yummy
Town Hero / Héro de la Ville

Re: A new credit card was sent out to me and therefore the one I had on file is no longer good

If you got new card you can update is on PM following these steps:

Logon to My Account, Payment Tab, Manage my Card and you can use the Replace this credit card option:

 

Yummy_2-1629466074687.png

 

Yummy_3-1629466079918.png

 

Yummy_4-1629466085756.png

 

Do a manual $1 top-up after you update your credit card information to make sure that Public Mobile's system processes your card info correctly.

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