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Great Neighbour / Super Voisin

Putting plan on hold for 1 month

I'm going out of country for 1 month and would like to put my phone plan on hold. Is this possible, would I lose my benefits, and how would I go about it? 


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Mayor / Maire

Re: Putting plan on hold for 1 month


@MG2019 wrote:

I'm going out of country for 1 month and would like to put my phone plan on hold. Is this possible, would I lose my benefits, and how would I go about it? 


If you do not have enough available fund to renew your plan, you can disable the autopay.

If you have enough available fund to renew your plan, report your phone lost before your leave to stop the renewal.

 

WHen you reactivate your account, PM system want you to pay full amount of your paln without applying any reward.  After reactivation, you will continue to get your awards on your nest renewal after the reactivation.

View solution in original post


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Mayor / Maire

Re: Putting plan on hold for 1 month


@MG2019 wrote:

I'm going out of country for 1 month and would like to put my phone plan on hold. Is this possible, would I lose my benefits, and how would I go about it? 


If you do not have enough available fund to renew your plan, you can disable the autopay.

If you have enough available fund to renew your plan, report your phone lost before your leave to stop the renewal.

 

WHen you reactivate your account, PM system want you to pay full amount of your paln without applying any reward.  After reactivation, you will continue to get your awards on your nest renewal after the reactivation.

View solution in original post

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Mayor / Maire

Re: Putting plan on hold for 1 month


@popping wrote:

@MG2019 wrote:

I'm going out of country for 1 month and would like to put my phone plan on hold. Is this possible, would I lose my benefits, and how would I go about it? 


If you do not have enough available fund to renew your plan, you can disable the autopay.

If you have enough available fund to renew your plan, report your phone lost before your leave to stop the renewal.

 

WHen you reactivate your account, PM system want you to pay full amount of your paln without applying any reward.  After reactivation, you will continue to get your awards on your nest renewal after the reactivation.


If you have lot of rewards, you may schedule plan change to the $15 plan and let your rewards to pay for most of the $15 plan while your are away for a month.

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Mayor / Maire

Re: Putting plan on hold for 1 month

@MG2019   Just to add to what @popping has already advised, you may want to keep in mind that dropping down to the $15 plan (if that isn't your current plan), is that if you have an older discontinued plan you are grandfathered into, then you would not be able to get that plan back, once you returned to resume full service. 

 

 

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Great Neighbour / Super Voisin

Re: Putting plan on hold for 1 month

Thanks for your advice!

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Good Citizen / Bon Citoyen

Re: Putting plan on hold for 1 month

In short you cannot hold a plan. You'll lose your benefits when you reactivate it.