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Mayor / Maire

Re: Public Mobile vs Telus Network


@arbutus wrote:

Thank you @popping for the info.

 

So I guess since I currently have a really bad cellular reception with Public Mobile, switching to a full service Telus brand will not help?


With Telus WiFi calling, Telus may solve your bad reception issue.  If you have WiFi at your location, you will not using any mobile data.

 

To determine your problem is due to your phone or your location, test your PM SIM card with another phone.

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Town Hero / Héro de la Ville

Re: Public Mobile vs Telus Network

@arbutusmaybe you're right if it's all 5. I'm on pixel 4 and my reception is great. is this only in your home where this happens?

 

for the pixel 3a can you 

 

  • enable/disable airplane mode
  • open settings
    scroll down to system
    tap on reset options
    tap reset wifi,mobile & Bluetooth
    tap reset settings and restart

and screenshot a before and after of your signal

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Good Citizen / Bon Citoyen

Re: Public Mobile vs Telus Network

I've tried that multiple times.

 

My parents who live close by (Coquitlam WP area) and also PM users (Pixel2 and Moto G7) have similar issues

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Mayor / Maire

Re: Public Mobile vs Telus Network

@arbutus according to this https://www.ertyu.org/steven_nikkel/cancellsites.html there is a Telus and Rogers cell tower there.  Fido would have had volte like Koodo and Telus. That may have been the difference. Fidos competition is Koodo. Chatrs competition is Public Network. 

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Mayor / Maire

Re: Public Mobile vs Telus Network


@arbutus wrote:

thank you@gblackma

 

Yeah, I was with Fido prior to switching to PM. A part from being more expensive, Fido did not really have any issues with reception.


If PM has bad reception, don't consider Bell as Bell is using Telus towers in the Western Canada.  This means Rogers network may be your option.  

 

But try your PM SIM card in another phone to determine the bad reception is due to your phone or Telus network.

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Town Hero / Héro de la Ville

Re: Public Mobile vs Telus Network

@arbutus contact customer support here and ask them why your reception is horrible

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


make sure to check your inbox(top right corner envelope icon) periodically, for a response

 

if they can't fix it then probably chatr would be your best bet if you want a similar plan to public otherwise, its probably best to go back with fido

 

how is your reception/call quality when you switch the preferred network type to 3g instead of LTE

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Good Citizen / Bon Citoyen

Re: Public Mobile vs Telus Network

gpixel4 thank you. I'll give it a try. I hope this time they can help me . I tried a few times in the past without any luck. 🙂
Highlighted
Mayor / Maire

Re: Public Mobile vs Telus Network

@arbutus I would go back to Fido or go with Koodo( has both volte and WiFi calling) . Stay safe. 

Highlighted
Mayor / Maire

Re: Public Mobile vs Telus Network

Looking at the towers in the area. Seems Telus had quite a bit in your area. GREEN is Telus antennas.

 

Screenshot_20200801_180221.jpg

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Town Hero / Héro de la Ville

Re: Public Mobile vs Telus Network

@Jb456 from. that picture it doesnt look like Telus has good coverage in his area. and his parents are in Westwood plateau which barely has any

 

I think he's right. there isn't good coverage there. you'll need the volte feature as chatr would probably have the same issues