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Rambo
Good Citizen / Bon Citoyen

Public Mobile's Koodo Offer

Text from 512-9: "Public Mobile here. We have an exclusive limited time offer for you to switch to Koodo on the exact same plan you're on right now. Plus, we'll pay the cost of your rate plan for 1 month and you may qualify for a new $0 phone on the Koodo Tab! Offer valid for ##########(my phone number)only and can ONLY be redeemed at this Koodo location: xxx Koodo St (store near me). Show this message to redeem the offer. Hurry - offer ends February 14th, 2017! Reply STOP if you no longer wish to hear about our offers and deals. Conditions apply."

I spoke to a Koodo Sales Agent at the specified store and they stated that they're doing this so that PM customers can lock in there plan forever due to PM phasing out.

I just want to know if Public Mobile is actually going out of business? I've never had issues with PM and prefer the PM self-serve rather than moving over to Koodo.

Accepted Solutions
NDesai
Oracle

Re: Public Mobile's Koodo Offer

Public Mobile is NOT going out of business anytime soon. They are partnering up with koodo to move Legacy/Pioneer/Grandfathered users to koodo so they can still have access to stores and phone support. 

 

More details in this post: http://productioncommunity.publicmobile.ca/t5/Discussions/Received-a-text-from-Public-Mobile-about-K...

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All Replies
McLaren
Deputy Mayor / Adjoint au Maire

Re: Public Mobile's Koodo Offer

This is very intriguing... I doubt they're going under salesman probably just making it up
ShawnC13
Oracle

Re: Public Mobile's Koodo Offer

@Rambo  I do not see PM phasing out.  I think the correct way to look at this is Telus would like to be able to eliminate phone support for legacy PM plans and the way to do this is to get them to go to koodo on the same plan and be able to still have phone support.  That way PM can get rid of the phone support it has for its legacy plan holders.  So Telus wins both ways they keep the customer and eliminate a service they have to provide on PM.  Customer wins they can go to Koodo get same plan and be able to get support in kiosks and on the phone.


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click the Chat bubble in the bottom right to create a trouble ticket *

NDesai
Oracle

Re: Public Mobile's Koodo Offer

Public Mobile is NOT going out of business anytime soon. They are partnering up with koodo to move Legacy/Pioneer/Grandfathered users to koodo so they can still have access to stores and phone support. 

 

More details in this post: http://productioncommunity.publicmobile.ca/t5/Discussions/Received-a-text-from-Public-Mobile-about-K...

_________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.

View solution in original post

Rambo
Good Citizen / Bon Citoyen

Re: Public Mobile's Koodo Offer

Thanks NDesai,

The moment I read this part I felt better:

"Cat_L wrote:


We do have an offer on right now that allows select legacy Public customers to move to Koodo. This campaign is being communicated through an SMS from Public, an email from Koodo, and calls from Koodo Authorized Dealers to those customers who are eligible.

...

I want to reassure you that TELUS is committed to growing Public Mobile – we are not going anywhere! This promotion is an offer for loyal Public customers who signed up with us when we had stores and a call centre and we want to ensure that they remain well served by us, and if we’re not meeting their expectations, that they have a choice to join our sister brand, Koodo.

Again, thank you for bringing this forward so we can address it and I apologize for the irritation the email caused.


Cat"
makkahn28
Mayor / Maire

Re: Public Mobile's Koodo Offer

I also received this, 2x

Once via email

other via Txt my Mama received as she assumed my legacy plan

Poaching between carriers, so awkward

Re: Public Mobile's Koodo Offer



@Rambo wrote:

I spoke to a Koodo Sales Agent at the specified store and they stated that they're doing this so that PM customers can lock in there plan forever due to PM phasing out.

That's a good one by the salesperson.  No one here really knows if or when Public will be phased out. I'm sure the higher ups and Telus have casually discussed it, as well as many other topics, but that doesn't mean anything is going to happen.  In theory, Telus could (hypothetically) close the brand in the next couple of years, or they could keep it running for the next 50. But that's the case with any brand, so why worry about it?  What makes the salesperson's story funny is the fact that only Public Mobile customers who are on legacy plans were contacted with these offers.  If there were currently any truth to Public closing down, likely all customers, without exception, would have been notified and reached out to with incentives to switch to Koodo.

 

 

Rockdaddy22
Retired Oracle / Oracle Retraité

Re: Public Mobile's Koodo Offer

Exactly, they could close Koodo tomorrow. These tactics are definitely unethical in my opinion. The Koodo reps shouldn't be lying, very sad.
stonechucker
Mayor / Maire

Re: Public Mobile's Koodo Offer

Are the Koodo reps lying, or just making it up, as a non truth, because they don't know why.

 

How many times have I in a previous life not known all the reasons behind a store promotion, and hadn't been given all, or any for that matter, of the related information.  Managers tell supervisor info, supervisors pass on what they remember or think is important to staff, and staff "fill in the blanks" when questioned.

 

Sounds like school yard 'telephone' game.

Zakki
Great Neighbour / Super Voisin

Re: Public Mobile's Koodo Offer

What is a legacy plan? I've been with PM for 7+ years. Does that make me a legacy plan holder? Am I being shown the door for sticking with PM? Have I overstayed my welcome?

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