Hi I need to private message a moderator does anyone know where I can find the link for it? I don't want that irritating chatbot thing.
Solved! Go to Solution.
Here's a little extra info to speed up your service times.....
Contact the moderators by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:
If you cannot remember your pin # include at least three of the following:
The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours. Wait times seem to have improved and are currently about 1 hour during moderator business hours.
Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.
To send a private message to the moderators click below:
Thank you once again everyone. I used darlicious' suggestion to add the extra information and the moderator asked me some extra verifier questions because I was changing my PIN code. Once I answered those and supplied my new PIN code it was immediately changed and I received a text message noting that a pin code change had occurred. That's good to know security wise that you will be informed when an important change had been made in your account.
@chainsawcowboy always nice to hear that a fellow customer's issue/problem is resolved. Yay!
May I suggest that you write down your password and pin# and keep them in a safe place, in case you need to do some changes in your account.
@chainsawcowboy You don't want to use the charbot but you shoild. Sending a provate message can take lomger for response or could be ignored.