Porting out of PM - odd email

[biros]

I am porting one of my numbers out of PM to another carrier.... I got the appropriate SMS message:

"Koodo: We've received a request to transfer this phone number to another service provider. To approve this request, please reply "Yes". If you.......etc etc...."

To which I reply Yes.

BUT, then a few minutes later I get a rather contrary email informing me that the exact opposite is about to happen if I reply Yes.  ie. You can't leave.... you are rebounding right back into PM....

This isn't a question for help... it's just an FYI to whomever programs those emails.... quite simply they are wrong.

[J_PM]

@biros 

Thank you for flagging this. I agree, strange timing to receive this email in a "port-out" experience. I notified the larger team who will look into this further. 

Jade

[biros]

Here is screen caps of both the SMS authorization message (which was good) and the email that followed which was "odd"..... with the timestamps underlined.

[softech]

OP probably thought PM is sending him a WINBACK offer.. LoL

[esjliv]

@biros 

So that screen shot was sent AFTER you sent YES to port out? That is odd.

@J_PM  and  @CS_Agent seems incorrect, yes?

[softech]

.. interesting.. so, you are all done with your port out request?