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Sloughran
Good Citizen / Bon Citoyen

Plan not auto renewed and unable to log into account to update

I have texts telling me my plan was unable to be auto renewed with the Auto pay, which I see was an issue for a number of accounts.  Now when I try to log into my account, all I get is a blank screen.  Not even an option to actually input my log in information.  Tried different browsers, clearing history ect.  Still nothing.

hairbag1
Mayor / Maire

Re: Plan not auto renewed and unable to log into account to update

@Sloughran...

try again in a while, the blank page issue just started and I'm sure is only temporary....I hope !!

😬

HALIMACS
Mayor / Maire

Re: Plan not auto renewed and unable to log into account to update

@Sloughran 

 

If you're unable to get into self serve to make a manual payment, you may wish to purchase a public mobile payment voucher at many Mobile Shop locations.

 

With that, you simply dial * 611 from your device and enter the voucher number.

softech
Mayor / Maire

Re: Plan not auto renewed and unable to log into account to update

Was your autopay supposed to be on April 2?  There was an issue that day with Autopay

 

You might want to dial 611 to pay for now if you remember your PIN

 

As for your logon issue.  Are you sure you have the password correct?  If so, maybe try back in an hour.  

Sloughran
Good Citizen / Bon Citoyen

Re: Plan not auto renewed and unable to log into account to update

I've been trying to get into the accounts since I was notified 3 days ago my plan wasn't able to be auto renewed.  😞 

Dunkman
Oracle

Re: Plan not auto renewed and unable to log into account to update

@Sloughran 

It looks like other customers are having the same issue with self service account. Over the weekend (Friday to Saturday), many customers had issues with autopay failure.

 

Maybe try dialing 611 on your phone to manually load funds.  

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

You will need to know the PIN number.

HALIMACS
Mayor / Maire

Re: Plan not auto renewed and unable to log into account to update

@Sloughran 

 

If you happen to know your PIN number, you can dial * 611 from your device and manually make a payment from a valid payment card registered on the account

Sloughran
Good Citizen / Bon Citoyen

Re: Plan not auto renewed and unable to log into account to update

It was the April 2.  I have 3 accounts, and can't get into any of them at the moment. I started with the 1 that had Auto pay declined the day I received notification.  Now the log in page itself is simply blank.  Nowhere to input information.  Changing browsers ect doesn't seem to have any affect. 

hTideGnow
Mayor / Maire

Re: Plan not auto renewed and unable to log into account to update

@Sloughran I can logon the site without issue just now.   Maybe you can try again with another browser or on the phone?

 

And yes, PM has some hiccup with Autosys on April 2.  Did you lost your service since April 2? or was it working yesterday?

 

Sloughran
Good Citizen / Bon Citoyen

Re: Plan not auto renewed and unable to log into account to update

I received the text April 2 the auto pay was declined, but received texts April 3, so I thought whatever hiccup it was was fixed.  Didn't look at it yesterday and then this morning was unable to make a call.  

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