Plan expired again while still having 2 months left. Can't purchase add-ons either.

[tsipnopr]

Hi,

My account is suspended and my plan is expired again. This is the sencond time this happned to me. I'm travelling to the U.S. tomorrow and I couldn't purchase any addon. My credits disappeared as well. I need someone help me fix this quickly. Thanks. 

[srlawren]

@Shazia_K 🙂

[Shazia_K]

Hello @tsipnpr, 

I'm really sorry about this! 

Please reboot your phone and everything should be good to go 😉

Thanks,

Shazia

[srlawren]

@Shazia_K if you're in today, could you please look at this for @tsipnopr?  

[tsipnopr]

Still not fixed. It looks like my phone will become useless in the next two weeks when I am in the U.S..

Sad!

[Rockdaddy22]

@Shazia_K could you help out here

[CaNuCk07]

Definitely is a recurring issue, unfortunately someone needs to step in to fix this for you.

[tsipnopr]

Yes, it happened right after I purcahsed U.S. roaming. That seems the trigger. 

[CaNuCk07]

Did you make any changes recently that could cause this?  ie adding US package?  This is definitely a recurring issue.

You need to send a private message to the moderators to get this fixed up.