08-27-2021 05:16 PM - edited 01-06-2022 03:15 AM
I have purchased a 25 prepaid plan for public mobile last month July 31 purchased another 50 voucher for prepaid in order to change prexsisting 25 doller prepaid plan very difficult and frustrating. Last 2 weeks
Solved! Go to Solution.
08-27-2021 11:23 PM
The fact that you have been trying to change your plan for the past two weeks and are only getting close to completing your first 30 days here makes me think that maybe you ran out of data on the $25 plan? If not and you just want to change to the $50 / 10 GB plan at your upcoming renewal you select the plan and finish with “Change at Next renewal” button. You can also choose “Change Plan Immediately” if you want to make the move immediately which starts a new 30 day plan right then. Keep in mind that there are no refunds or prorating of the plan you are currently on that hasn’t gone 30 days yet.
AE_Collector
08-27-2021 05:27 PM - edited 08-27-2021 05:29 PM
if are you stuck with Change Your SIM Card online,
i suggest you can try it for a different Browser
close all Browser and do clear cache and cookies for any Browser,
how to clear cache and cookies in microsoft edge browser visit Here link
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
for microsoft edge how to update your browser visit Here link
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
you can Change Your Plan online,
When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.link
Changing your plan on the next plan renewal date
We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:
Changing your plan immediately
You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:
What will happen if my payment wasn’t completed?
In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here.link
also you can Set up AutoPay and you will receive a $2 credit every 30 days. save money
and safe security 100%.
08-27-2021 05:19 PM - edited 08-27-2021 05:20 PM
Are you having problems with the plan change page?
Clear your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser. Chrome or edge works well.
Note: This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser