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fjmonteith
Good Citizen / Bon Citoyen

Re: Phone service

No  My service was totally active, and I should not have had this problem.

I do know what the problem was:  The number one suspect was a problem with my account, but it wasn't. This problem was caused by a weak memory in my phone. This memory is in the "Recents" section, and when I try to redial certain numbers, I have this problem. The status information given out to the tower, erroneously send an "out of minutes" alarm, an my call is flagged, and terminated.  This problem fortunately, is very rare, however, there are at least four other symtoms it can cause. This problem is almost impossible to troubleshoot, identify, and repair.  In order for this to be fixed, my phone would have to be changed. There is no way Customer Support could help!  Amazing.  I will do a complete report, and try to get it, out to various services.    Yes, I was able to diagnose this entire problem myself, by creating a long list of tests.     Yes, I am an expert on cell phone communications. I have a way to bypass this problem, if it occurs again.

Tags (1)
fjmonteith
Good Citizen / Bon Citoyen

Re: Phone service

No  My service was totally active, and I should not have had this problem.

I do know what the problem was:  The number one suspect was a problem with my account, but it wasn't. This problem was caused by a weak memory in my phone. This memory is in the "Recents" section, and when I try to redial certain numbers, I have this problem. The status information given out to the tower, erroneously send an "out of minutes" alarm, an my call is flagged, and terminated.  This problem fortunately, is very rare, however, there are at least four other symtoms it can cause. This problem is almost impossible to troubleshoot, identify, and repair.  In order for this to be fixed, my phone would have to be changed. There is no way Customer Support could help!  Amazing.  I will do a complete report, and try to get it, out to various services.    Yes, I was able to diagnose this entire problem myself, by creating a long list of tests.     Yes, I am an expert on cell phone communications.

Tags (1)
fjmonteith
Good Citizen / Bon Citoyen

Re: Phone service

No  My service was totally active, and I should not have had this problem. Everything on my account was clear. Even a reset of my account did not cure this. That indicated that the problem could be my phone itself. I created a series of tests, and was able to confirm it.

I do know what the problem was:  The number one suspect was a problem with my account, but it wasn't. This problem was caused by a weak memory in my phone. This memory is in the "Recents" section, and when I try to redial certain numbers, I have this problem. The status information given out to the tower, erroneously send an "out of minutes" alarm, an my call is flagged, and terminated.  This problem fortunately, is very rare, however, there are at least four other symtoms it can cause. This problem is almost impossible to troubleshoot, identify, and repair.  In order for this to be fixed, my phone would have to be changed. There is no way Customer Support could help!  Amazing.  I will do a complete report, and try to get it, out to various services.    Yes, I was able to diagnose this entire problem myself, by creating a long list of tests.     Yes, I am an expert on cell phone communications.

Dunkman
Oracle

Re: Phone service

 

@fjmonteith 

Thanks for update. This may be helpful for other customers in the future.  So, it was not an issue with Public mobile service itself.  May I ask which model phone?  Is it a known issue with the phone model?  Glad to hear that it is a rare issue with phone memory.  

fjmonteith
Good Citizen / Bon Citoyen

Re: Phone service

I appreciate your help in this matter.  This problem seemed to indicate an account problem, but it wasn't. This problem, and the other four, related to it, are unbelievable. I would be able to change my service to another service, and this problem would have continued, exactly the same. This is the most exotic problem I have heard of in the industry. It is a failure, in my phone, communicating a bad status, to the tower, causing my call to be terminated.

No  My service was totally active, and I should not have had this problem. Everything on my account was clear. Even a reset of my account did not cure this. That indicated that the problem could be my phone itself. I created a series of tests, and was able to confirm it.

I do know what the problem was:  The number one suspect was a problem with my account, but it wasn't. This problem was caused by a weak memory in my phone. This memory is in the "Recents" section, and when I try to redial certain numbers, I have this problem. The status information given out to the tower, erroneously send an "out of minutes" alarm, an my call is flagged, and terminated.  This problem fortunately, is very rare, however, there are at least four other symtoms it can cause. This problem is almost impossible to troubleshoot, identify, and repair.  In order for this to be fixed, my phone would have to be changed. There is no way Customer Support could help!  Amazing.  I will do a complete report, and try to get it, out to various services.    Yes, I was able to diagnose this entire problem myself, by creating a long list of tests.     Yes, I am an expert on cell phone communications.

Tags (1)
z10user4
Mayor / Maire

Re: Phone service

 @fjmonteith : That's a great update and a great find. You wrote on the 9th:

Some numbers are redials from my phone, but to ensure that there are no redial issues, I have reentered these number completely, and they will not work.

I wonder if it picked up the recent anyway. Can you delete the call/number in the recents list?

Edit: Yes, what make/model/submodel is the phone? And did you try the SIM in another phone?

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