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fjmonteith
Good Citizen / Bon Citoyen

Phone service

My phone service was cut off even though I have an unlimited plan

 

Re: Phone service


@fjmonteith wrote:

My phone service was cut off even though I have an unlimited plan


 

Were you recently due for a renewal and was payment processed?

Triguy
Mayor / Maire

Re: Phone service

Do you have autopay setup ?  Sometimes it can fail.  If you need service right away then you can purchase a voucher and call 611 to make a payment.  Another option is to pay using recharge.com or ding.com but there is a service charge.

esjliv
Mayor / Maire

Re: Phone service


@fjmonteith wrote:

My phone service was cut off even though I have an unlimited plan

 


@fjmonteith 

 

What does your Self Serve account status say?

 

If you did not create one, you can register for one here: https://selfserve.publicmobile.ca/self-registration/

 

 

fjmonteith
Good Citizen / Bon Citoyen

Re: Phone service

It says my status is fine and that I am on unlimited service. 

 

hTideGnow
Mayor / Maire

Re: Phone service


@fjmonteith wrote:

It says my status is fine and that I am on unlimited service. 

 


 

Who said status is fine?  Mod? or the Self-Serve page?

 

If self-Serve page said is fine, do you meant ACTIVE?

 

What is showing on  top of your phone screen?  Public Mobile? or no service?

 

fjmonteith
Good Citizen / Bon Citoyen

Re: Phone service

I am on automatic payment with my credit card and I don't owe anything. My next payment will come out on the 17th.

 

hTideGnow
Mayor / Maire

Re: Phone service

if your next payment is on the 17th, then it is not a payment issue

 

did you try to Reseat the SIM (power down, take SIM out, wipe it clean and put everything back and power up)

 

Did it show Public Mobile on top of the screen when you power back on again?  how many bars?

 

If you see Public Mobile, does anything of these things work?

 

incoming call?

outgoing call?

data (make sure to turn of Wifi to test this)?

BlueB
Deputy Mayor / Adjoint au Maire

Re: Phone service

@fjmonteith 

Can you tell us more?  For example, do you see any error messages on your phone?  What do you mean by your phone service was cut off?  Do any calls/texts/etc go out, or come in?  How do you know it got cut off?

fjmonteith
Good Citizen / Bon Citoyen

Re: Phone service

When I dial some numbers, the call will not go through. A voice tells me that I have used up all my minutes, and to goto PublicMobile.ca to purchase more.

I am on a Unlimited Canada wide plan. I do not use minutes!

I have been unable to contact tech support, to get this resolved!

I have checked all settings on my phone, and there are no problems!

Somehow PublicMobile has capped my minutes, even-though I have verified that my plan is correct, and operational.

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