Phone reconnection

[Farrahdill]

Hi I have been out of the country for 5 months.   I didnt top up my phone while away.   Am I able to keep my previous sim card and phone number?  I am unable to log into my account.  I thought I had 6 months

[brettster99]

@Avyatwal 

Please Remove your # this is a public forum. @ShawnC13 @computergeek541 @mimmo  help

[Avyatwal]

Xxxxxxx

[computergeek541]

threads have been merged

[kselmak]

@Farrahdill 

In the quarantine will you have access to Internet?

Consider using TextNow on your smartphone, they will give free Canadian office number with free unlimited world texting as well as unlimited talk to USA Canada and UK. Great option while you wait for your sim to arrive

[Naepalm]

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@Farrahdill wrote:

I am returning from out of the country today.  I thought I had 6 months before I lose my number.  I am not able to log into self service options and when I call my number it says it disconnected.   Could anyone let me know if there is anyway to keep my current sim card.   I will be on 14 day quarantine and unable to get another .  Thank you

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Looks like you only have 3 months, not 6 months. After 3 months your phone is disconnected. At this point, you may want to use google hangouts or line app for calling. Your number will not be reinstated. You can try to get your number back if it is available. 

See this page:https://www.publicmobile.ca/en/on/get-help/articles/reactivate-a-suspended-plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

• Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
• Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

[kselmak]

Hi @Farrahdill 

Welcome back

Sorry for that, once the account does shut down the sim is totally useless, also the email may have issues registering for new account. If you use Gmail you could use aliases as name@gmail receives all the emails for n.a.m.e@gmail or na.me@gmail.

Account is held on suspention only for 90 days, less than 3 months

[ChuckYeah]

Not much of a paper weight, @gblackma ! Lol Maybe for a single sheet of TP. I hear they are prescious in some places these days.

[darlicious]

@Farrahdill  PM might be faster than Amazon. When I ordered mine at the end of March they were delivered two days later.

[Farrahdill]

Perfect.  I really appreciate all the help

[Triguy]

You order them through PM or Amazon.ca.

[Farrahdill]

I will be on quarantine for 14 days.  Could I order a sim online?

[gblackma]

@Farrahdill as we mentioned in the prebious post, there's no way to reuse the same SIM card here at PM. You can keep it but it's paperweight. You can order a sim card here.

 https://store.publicmobile.ca/cart Again welcome back. Stay safe. 

While you wait for your new sim card, you can add a voip app such as TextNow and use it over WiFi to make/ receive/ send calls and texts within Canada and to the US for free.

@computergeek541 duplicate post, please merge. Thanks.

https://productioncommunity.publicmobile.ca/t5/Rewards/Phone-reconnection/m-p/528698

[Farrahdill]

Thank you very much for your help

[Farrahdill]

I am returning from out of the country today.  I thought I had 6 months before I lose my number.  I am not able to log into self service options and when I call my number it says it disconnected.   Could anyone let me know if there is anyway to keep my current sim card.   I will be on 14 day quarantine and unable to get another .  Thank you

[Triguy · Accepted solution]

Your account gets deacitvated after 90 if there is no payment.  You would need to purchase a new sim and setup a new account using a different email.

[gblackma]

Sorry @Farrahdill  your plan was closed after 90 days. You have to start again with another email address, account and new SIM card. Here's 4 articles on activation and porting and the Refer a friend reward  if required:

1. What you require to activate https://www.publicmobile.ca/en/bc/get-help/articles/what-you-need-to-activate
2.How to activate https://www.publicmobile.ca/en/bc/get-help/articles/activation-account-set-up
3.How to port https://www.publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number
4. Refer a friend https://www.publicmobile.ca/en/on/get-help/articles/the-refer-a-friend-reward

Welcome back and stay safe.