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Phone number changed by itself?

Zephyrim
Good Citizen / Bon Citoyen
Yesterday I was using my old number just fine but however today, it seems like my number is completely different now. I know I didn't change it myself. What happened and how can I switch it back?
16 REPLIES 16

katesiemens
Great Neighbour / Super Voisin

This exact same thing happened to me. My phone number changed itself without any indication, and I would greatly appreciate if I could get my old number back. Thanks

Goingtoosuceed4
Great Neighbour / Super Voisin

Thankyou

dunit
Great Neighbour / Super Voisin

thank you for your help. i didnt know what to do and was looking for a number to call but that would be too easy so i had to create an account to try and find someone to talk to... Thanks again for helpoing out though...

Anonymous
Not applicable

@dunit, Sounds like a problem at the account level.  If you haven't requested a number change or port of a new number (IN), then I think your best bet is to contact the moderators team via private message, and let them know what's going on.

Click here to send them a private message.
You can find information regarding the moderators team by following this link.

 

By the way, this is a very old topic.  You should always start a new topic for a new issue, even if your issue is the same as the one on the existing topic.  That way you don't risk having your issue go unnoticed.

dunit
Great Neighbour / Super Voisin

mine was changed to and it made my parents worried because i wasnt responding but i never got their messages.. it kindof a big deal....How can i get it back its been two days

krishnagupta21
Great Neighbour / Super Voisin

Hey @Mary_M

I'm having a similar problem, my number also changed by itself. Can you look into it and fix it for me too?

 

Thanks a lot,

Krishna

Zephyrim
Good Citizen / Bon Citoyen
Thanks so much. Really appreciate it.

Mary_M
Retraité / Retired
Retraité / Retired

My pleasure 😄 @ShawnC13

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **

Thank you Mary for taking care of this!!

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Hey @Zephyrim,

 

Thank you for raising concern!

 

I'm really sorry to hear that your number was changed - it looks like this was an error on our side but I'll have everything fixed for you within the next few minutes. I will also be sending you a confirmation via private message, look out for it 🙂

 

Mary

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **


@Zephyrim wrote:

More than two months ago I did request to port my old number if that's what you mean. The port went through three weeks ago I think. 


I think I read a moderator say previously that if a porting request fails and it doesn't get fixed within 30 days or so, that Public will assign a new phone number as they aren't allowed to let you keep a number that old provider hasn't confirmed is yours to transfer.

 

I am wondering if for some reason, the Public Mobile system thought your port still hasn't gone through, and  therefore just assigned a new number.  That's just speculation of course.

Zephyrim
Good Citizen / Bon Citoyen

More than two months ago I did request to port my old number if that's what you mean. The port went through three weeks ago I think. 

Have you requested to change your number may be a few weeks or months ago? 

I have seen this happened to someone where he/she made request to change number and it went through later on. 

 

Let mods look into this and see how did this happen.

______________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, send a Private Message.

@Mary_Mor Shazia are you around to take a look at this it seems as though this member has had their number changed without them doing it.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Zephyrim
Good Citizen / Bon Citoyen

Yea when I call and text people, its a completely different number. I asked people to call me on my old number and it does not work, apparently my old number is not in service.

ShawnC13
Oracle
Oracle

Do you have a bit more info as to how you aren't using the same number?  Are you calling people and it is a new number showing up?  Not getting texts to your old number but you do to a "New number"

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

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