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Manthorne1979
Great Neighbour / Super Voisin

Phone not working

When I try to check my account on the internet it’s saying my account is disable why 

cellphoneuser1
Mayor / Maire

Re: Phone not working

@Manthorne1979 Do you mean you can't get into your account or that your internet on the phone isn't working?  Does anything else work?

softech
Mayor / Maire

Re: Phone not working

@Manthorne1979   did you meant you just logged onto My Account this morning and it is showing your account is suspended? 

 

Are calls working? incoming and outgoing?  

is Data working ?

 

 

esjliv
Mayor / Maire

Re: Phone not working


@Manthorne1979 wrote:

When I try to check my account on the internet it’s saying my account is disable why 


Do you still have services (I am thinking...no, due to your title)? 

If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

 

 

If you have no services, and it is past your renewal, maybe your autopay failed?

  1. Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
  2. Go to “Plan and Add-Ons” TAB
  3. Select "Lost/Stolen Phone" TAB
  4. Select "Suspend Service" BUTTON
  5. Then, Select Resume/Reactivate Service
  6. Reboot your phone.
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