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Great Neighbour / Super Voisin

Phone not working

My phone is not working. I just changed my plan from the 50 dollar plan to the 30 dollar one and it’s not working. When I try to make a call it says I don’t have the long distance add on 

Mayor / Maire

Re: Phone not working

@Maryan86 Try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5  minutes, log in and take it off. Log out and restart your phone. 



If they fail,  your plan may be stuck mid change. Contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

  • Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 


Re: Phone not working

@Maryan86 , did you perform an immediate plan change or future dated change on the next renewal?  If you specified an immediate plan change, you would need provide $30 of account funds to pay for the change.  Is the account showing as active?

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