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Debby62066
Great Neighbour / Super Voisin

Phone not working

My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is

MandyJ
Model Citizen / Citoyen Modèle

Re: Phone not working

Are you on a plan with limited minutes? Perhaps you've used them all up already?

ChuckYeah
Mayor / Maire

Re: Phone not working

There are many possibilities. Is it a new activation? Are you on a $10 or 15 plan? Is today or yesterday your renewal date?

Debby62066
Great Neighbour / Super Voisin

Re: Phone not working

It is a new activation as of June and a payment was made in June AND July 12

will13am
Oracle

Re: Phone not working

@Debby62066, is your account showing as active in the self serve?  If so, maybe you can try doing the lost phone, found phone toggle to see if that fixes the issue.

ChuckYeah
Mayor / Maire

Re: Phone not working

My first thought if you were on a limited plan would be to check your available minutes is self serve, but @will13am has a great idea if you think there is no possibility that this is the case. 

ShawnC13
Oracle

Re: Phone not working


@Debby62066 wrote:

My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is


Are you also DebbieFournier?  Same dates for phone not working same symptoms.  I understand that it is very concerning when I phone but keeping the issues to one thread will help.  If this isn't you I do apologize.  https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Autopay/m-p/398797


I am happy to help, but I am not a MOD please do not include any personal info in a message to me. Click the  in the bottom right to create a trouble ticket *

ChuckYeah
Mayor / Maire

Re: Phone not working

How to do the lost phone trick:

 

lost phone trick.PNG

Wait 5 minutes.

foundphone.PNG

Then reboot the phone.

Psygineer
Deputy Mayor / Adjoint au Maire

Re: Phone not working


@Debby62066 wrote:

My bill is paid up to date but I can’t make or receive phone calls.. I’d like to know why that is


Mine has been doing this all evening too. I have to reboot the phone, I get service for a couple of minutes max, then I have to reboot again. Tried the SIM in another phone. Same deal. I think Bellus is having issues.

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