08-13-2020 08:00 AM - edited 01-05-2022 12:46 PM
My husband just joined Public Mobile and is trying the $15.00 plan…I also have the same plan. His phone is a Samsung Galaxy J7 Crown and whenever he tries phoning me or anyone else, his inbound and outbound calls drop and end within 45-50 seconds. Also voice mail is all garbled.
Solved! Go to Solution.
08-15-2020 12:54 PM
It was reset! Thanks!
08-14-2020 12:51 AM
If your husbands call quality was good with bell then it should be the same with public mobile as they share the same network. It sounds like an account reset is what is needed.
08-13-2020 11:49 PM - edited 08-13-2020 11:49 PM
I like @benfatto 's idea of swapping SIMs between the two phones test. See if the problem follows the SIMs or the phones
08-13-2020 09:55 AM
@Tucana If all calls are being dropped at around the minute mark it suggests that the account needs to be reset by Public Mobile by submitting a ticket.
08-13-2020 08:39 AM
@Tucana it could be. But according to your original post he would have to be in poor signal areas all the time. Another option could be WiFi assist. Turn it off. Stay safe
08-13-2020 08:24 AM
Thanks! I submitted a ticket to the Moderator Team. Could it be poor connectivity service in certain areas?... although there was never any problems with Bell Mobility.
08-13-2020 08:09 AM
@Tucana it could also be problem with his phone. Try switching the sims to see if its withthe phone or Public Mobile. If its with the phone try a network rest and restart the phone.
08-13-2020 08:06 AM
Try trading SIM cards with him to see whether the problem follows the SIM or is just his phone.
If the problem still occurs when his SIM is In your phone it suggests his account needs to be reset by contacting the moderators.
Click on the green question mark in the white circle at the bottom right of your screen. This connects to the autobot Simon. Type moderator and follow the prompts to get to one (CLICK on "Account specific question" and "No I want a human" and "Submit a ticket Click me!")
Once connected, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
If you are having problems using Simon contact the moderators directly through private message here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-13-2020 08:03 AM
@Tucana your husband's plan may not have provisioned correctly. Have him contact the moderators and ask them to reset his service. There are 2 ways to contact the Moderator Team:
Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.
- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.