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Password reset link doesn't work- Going away and need roaming!

RosieF
Great Neighbour / Super Voisin

Hi all, I am in a bit of a jam and wondering if a mod can intervene to help?

 

I do not have my PIN code and the password reset procedure on the website doesn't seem to be working.  I privately msg'd yesterday but understand it can take up to a week to resolve!  I am going to the US on Friday and trying to get the $20 roaming package before then. 

 

Is anyone able to help? 

 

Thanks!

6 REPLIES 6

Anonymous
Not applicable

@Kendall71 wrote:

Well this pm service better speed things up or they won't have any customer's😒


Well it's been complained about for quite some time now and still they keep coming.

Kendall71
Great Neighbour / Super Voisin

Well this pm service better speed things up or they won't have any customer's😒

RosieF
Great Neighbour / Super Voisin

Thank you for your quick responses.  I sent a private message to the moderators yesterday requesting a reset, but have not yet heard back...hopefully I will soon!

 

Cheers!

RobertQc
Mayor / Maire

@RosieF Sorry, sadly the password reset is broken, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

 

Why is the Self-Serve password reset functionality not working?

There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.  

What do I do if I‘m unable to reset my password?

In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.

There are couple of ways you can contact our Community Moderators:

  1. Private Messaging: You can do this by searching for our unique Community Moderator’s profile avatar then, on the right-side of their profile, click on “Send this user a private message”
  1. Tagging: If you would like a Moderator to weigh-in on a discussion, simply tag the moderator account in the post you created i.e. @ModeratorTeam

 

In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).

 

 

popping
Retired Oracle / Oracle Retraité

@RosieF

Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

cappaj
Model Citizen / Citoyen Modèle

If you already sent a message to Moderator_Team, then that's your quickest way to a resolution! They should respond to you soon, officially they say a response can take up to 48 hours but usually it's quicker (recently, it's been more like a day or so, due to increased activity from a lot of new customers).

Need Help? Let's chat.