08-08-2018 03:14 PM - edited 01-05-2022 05:19 AM
Hi all, I am in a bit of a jam and wondering if a mod can intervene to help?
I do not have my PIN code and the password reset procedure on the website doesn't seem to be working. I privately msg'd yesterday but understand it can take up to a week to resolve! I am going to the US on Friday and trying to get the $20 roaming package before then.
Is anyone able to help?
Thanks!
08-08-2018 05:00 PM
@Kendall71 wrote:Well this pm service better speed things up or they won't have any customer's😒
Well it's been complained about for quite some time now and still they keep coming.
08-08-2018 04:56 PM
Well this pm service better speed things up or they won't have any customer's😒
08-08-2018 03:35 PM
Thank you for your quick responses. I sent a private message to the moderators yesterday requesting a reset, but have not yet heard back...hopefully I will soon!
Cheers!
08-08-2018 03:30 PM - edited 08-08-2018 03:38 PM
@RosieF Sorry, sadly the password reset is broken, you need to contact the moderator team Click this to send the moderator team a message and include your name, account number and phone number, pin number, date of birth, mailing address and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)
Why is the Self-Serve password reset functionality not working?
There is a known issue that some Community members are unable to reset their password without the help of our Moderator Team.
What do I do if I‘m unable to reset my password?
In order to fix this problem, please contact a moderator. From there, they’ll be able to reset the password. Note that you will need to have a Community account in order to do this. Don’t have a Community account yet? Click here.
There are couple of ways you can contact our Community Moderators:
In the meantime, if you need to renew or purchase your plan/add-on very quickly so that your plan does not expire, you can submit a payment through the Automated Service IVR (More information, please see the All about payments article).
08-08-2018 03:17 PM - edited 08-08-2018 03:18 PM
Don't know your pin?--provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-08-2018 03:16 PM
If you already sent a message to Moderator_Team, then that's your quickest way to a resolution! They should respond to you soon, officially they say a response can take up to 48 hours but usually it's quicker (recently, it's been more like a day or so, due to increased activity from a lot of new customers).