@Shortnee If your self serve account shows Active and the lost phone/recovered phone reboot fails, then you should immediately contact the moderators. This behaviour can only be repaired by them.
Meanwhile, if you need to make phone calls try an application like that from fongo.com. It provides free calling across Canada from wherever you are connected to wifi (or on cellular data). Even though I have never needed it in 4 years, it's my backup service for these situations.
So I just added another 50 to my phone and my cell phone works but not my internet??
At what point of your term are you? Was this payment to renew? Was your service suspended?
Maybe you've used all your data.
Maybe try a restart.
Maybe try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.
Could we get some more details? What isn't working? Do you have your SIM card inserted? Are you a new customer?