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Great Neighbour / Super Voisin

PUK

I need help to get my PUK code my SIM is locked by accident but can I get the PUK code please 


Accepted Solutions
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Retired Oracle / Oracle Retraité

PUK


@Fathiya wrote:

I need help to get my PUK code my SIM is locked by accident but can I get the PUK code please 


@Fathiya 

 

If it is your sim card's security PIN that you've entered numerous times incorectly, that would be why would need the sim card's PUK.  The only way to get that is to send a private message to Moderator_Team. That can be done by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

The other option woudl be to go to a store to purchase a replcement sim card.

View solution in original post


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Highlighted
Retired Oracle / Oracle Retraité

PUK


@Fathiya wrote:

I need help to get my PUK code my SIM is locked by accident but can I get the PUK code please 


@Fathiya 

 

If it is your sim card's security PIN that you've entered numerous times incorectly, that would be why would need the sim card's PUK.  The only way to get that is to send a private message to Moderator_Team. That can be done by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

The other option woudl be to go to a store to purchase a replcement sim card.

View solution in original post

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Good Citizen / Bon Citoyen

Re: PUK

- Get phone's IMEI number (This can be retrieved from Settings > About Phone) 

- Contact phone provider and retrieve unlock code 

- Retrieve Master unlock code from company of the phone (example: Samsung phones; customer service 1800-726-7864)

 

1. Insert the SIM card to be used, then the Windows comes out,"SIM network unlock PIN when different carrier SIM".(If this is not shown, proceed with step 2)
2. Enter the MCK code (Note: Only one time chance, please do not make a mistake).
3. Unsuccessful message comes out, "Network unlock request unsuccessful".
4. Now, enter NCK (first) code right after step 3.
5. Successful message comes out, "Network unlock successful".

Highlighted
Great Neighbour / Super Voisin

Re: PUK

I am confused. Are you not moderator team? This is the same message I received originally. I keep getting sent in circles to the same private message site in the community with nobody to help. 

 

My son was fooling around with the phone and entered the wrong sim code too many time. I just need a puk code from public mobile. 

 

Thanks 

Highlighted
Mayor / Maire

Re: PUK

@P-public3  hi you are on a public forum talking to customers like you to contact a moderator click here

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Great Neighbour / Super Voisin

Re: PUK

i need my sim card unlocked by puk code

Highlighted
Mayor / Maire

Re: PUK

Here is a detailed explanation by one of the Oracle's Luddite. "SIM network PIN blocked. Enter SIM network PUK."  is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.   "SIM network unlock PIN"  is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.   “PIN unlock key (PUK)”  is a SIM-specific code used to prevent unauthorised use of a SIM card.  The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.  If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it. Once the PUK is recovered and validated, you will be asked to choose a new PIN. Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address:   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.