@Cpark81, The PIN# mentioned (when contacting the moderators) is your account PIN. Would have been set up when you first created the account. If you don't have it, the moderators will ask some other questions to confirm your identity. Check the second link below for information about that.
EDIT: Fixed info link.
By Pin, do you mean you SIM card number that is provided to us?
Thank you abTest. These beginning problems I'm a little uncertain of. I'll back out.
If the PUK codes are not working then can you confirm if you are using an unlocked phone?