They should get back to you today hopefully. Have you also filled out the contact form? It seems like you might have already read the below thread.
Please check you PMs, I have sent you the PUK codes for sim card ending with 3067.
Try both of them one should be working.
Unfortunately I believe you’ll have to ask a moderator for that information.
I need a puk number locked my phone and cant open it
How to contact a moderator.
Thank you for reaching out to us. For assistance with the PUK code, can you please send us a private message along with your phone# and PIN#? For future reference, please note that this is a public forum and you should never provide your personal information here. You will notice that we removed it for security purposes.