cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Good Citizen / Bon Citoyen

Outgoing Text Not Working

I'm able to recieve texts and phone calls but when I send a SMS out it says "sent" but recepient doesnt receive them. ANy idea why this is?


Accepted Solutions
Mayor / Maire

Re: Outgoing Text Not Working


@Bobjones wrote:

I think it could be. Im just not sure who to contact or what to do


Check with the PM Moderators.

 

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Click the bubble comment circle on the bottom right hand side of your screen to talk to SIMon the chat bot or link:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR

2 - Contact the Moderator_Team via private message using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

View solution in original post


All Replies
Town Hero / Héro de la Ville

Re: Outgoing Text Not Working

@Bobjones  Does this only happen when you send SMS to one recipient, or all recipients?  Try sending to another person.   Let us know.

Mayor / Maire

Re: Outgoing Text Not Working

Is it just this one person or for everyone you contact? Can you test others?

 

If it is just one person then maybe their phone settings have something set blocking incoming texts or your number.

Mayor / Maire

Re: Outgoing Text Not Working

Hello @Bobjones ,

 

If your chat features are on, Turn it off:
  1. On your device, open Messages .
  2. At the top right, tap More. Settings.
  3. Tap Chat features.
  4. Toggle "Enable chat features" on or off.

Does this work?

 

ADDITIONAL info. EDIT - make sure the sender of the text has their Chat Features OFF as well.

Good Citizen / Bon Citoyen

Re: Outgoing Text Not Working

It happens when I send it any recipient.

We sent a promotion to our clients today via text and I'm wondering if we may have reached our limit in texts.

Mayor / Maire

Re: Outgoing Text Not Working

@Bobjones ,

 

A few more things to check:

 

  • Check to make sure you have the latest software version.

 

  • Remove and insert your SIM, reboot.

 

  • To clear your message cache, follow these quick steps:

1. Launch the Settings app, then scroll down and tap "Apps."

2. Tap the "Messages" app.

3. Tap "Storage."

4. Tap "CLEAR CACHE."

Good Citizen / Bon Citoyen

Re: Outgoing Text Not Working

I tried but it did not resolve the issue.

Mayor / Maire

Re: Outgoing Text Not Working

Hi @Bobjones 

 

Which plan do you have? Is it an old one with limited texting?

All the plans currently offered include unlimited texting.

 

Are you using the native text application on your phone?

 

How many character are in your text? I believe if you are trying to send more than 140 characters, you will need to send it as MMS.

Mayor / Maire

Re: Outgoing Text Not Working


@Bobjones wrote:

It happens when I send it any recipient.

We sent a promotion to our clients today via text and I'm wondering if we may have reached our limit in texts.


Then it would be extremely doubtful that you have the $10 plan. And why would you have chosen no texting with the old BYO. So it can't be any limitation of the service.

Is there a spam thing for a business? Did your text get blocked due to thinking it was a spam? Was it a group message? Maybe you hit whatever the limit is for here?

Good Citizen / Bon Citoyen

Re: Outgoing Text Not Working

We have the 45 dollar plan unlimited plan.

 

I believe it may have been around the 140 mark but sent as sms.

 

We are getting ready for the holidays so we sent about 250 sms today for our promotion. The sms was the same to all our clients.

 

Yesterday we sent about 200.

 

I'm just wondering if it may have registered as spam and somehow blocked our outgoing texts.

Need Help? Let's chat.