09-28-2021 12:58 AM - edited 01-06-2022 03:27 AM
Recently on a trip and while I was outside of cell phone coverage people told me they were not getting through to my voice mail and able to leave me a message? Is this normal on public mobile as this was not the case when I was on Telus. They always got through to my voicemail when I was with Telus.
09-28-2021 12:14 PM
do you Set Up Voicemail visit Here link,
can you try manually selecting network "3G ONLY" or WCDMA only,
for iPhone visit Here link
or Here link
for android visit Here link ,
and do Rebooting your phone
This is quick and simple,
*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.
or can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute
4. put it back and power on,
5. toggling airplane mode off/on,
and do again Rebooting your phone,
09-28-2021 10:23 AM
Is/was your voicemail full?
09-28-2021 10:11 AM
@computergeek541 wrote:Sometimes what can happen is a phone having no signal can cause a delay in
When my phone is off or in airplane mode callers can get to my voicemail and leave a message.
Just tried now with phone off and airplane - call goes directly to vmail.
Maybe OP is some 'grey area' when signal sort of reaches phone but not exactly and it confuses PM system.
As suggested, if know you are in such area, just activate airplane or turn phone off.
09-28-2021 01:19 AM
@Anonymous wrote:@FLAMINGOGUY : Are all the call forwarding options set to a voicemail access number? There's busy, no answer and unreachable. And, of course, all. In your case that should be unreachable if not no answer.
Were callers getting to your voicemail when you were in the service area (either when you didn't answer or when your phone was turned off)?
09-28-2021 01:16 AM
@FLAMINGOGUY : Are all the call forwarding options set to a voicemail access number? There's busy, no answer and unreachable. And, of course, all. In your case that should be unreachable if not no answer.
09-28-2021 01:11 AM - edited 09-28-2021 01:14 AM
@FLAMINGOGUY wrote:Recently on a trip and while I was outside of cell phone coverage people told me they were not getting through to my voice mail and able to leave me a message? Is this normal on public mobile as this was not the case when I was on Telus. They always got through to my voicemail when I was with Telus.
This might not be specific to Public Mobile as they're going to have similar voicemail system (if not identical) to Telus Mobility. Public Mobile is nothing more than a brand owned by Telus.
Sometimes what can happen is a phone having no signal can cause a delay in riinging or getting directed to voicemail, although if the caller waits (sometimes even a couple of minutes), the call might go through. Essentially, the network doesn't know where your phone is when you just suddenly lose the network connection. This type of issue can be avoided by turning you phone off or going into airplane mode before going to a location where you know that there's no signal. People who travel in undersground subways/mass transit systems will be familiar with this and how people calling them can sometimes get a lengthly delay before hearing a ringing sound or being directed to voicemail.