One week no service yet. (Port) *Solved, phone active*

[AlexCarrier]

I am trying to have my old number ported from NorthernTel to PM.
It has been roughly a week but I cannot text or call.

Data, however, does work.

What's going on?
Can I have my start/renewal date pushed to the day the port actually starts working?

Any help would be greatly appeciated, I  use this number to run a small business and missing calls = losing money.

EDIT: SOLVED. Major issues with the company I was porting from.

... basically the company I was porting from didn't get my name right when I signed up with them and then denied the port because the name I gave PM didn't match. BUT, also ports from landlines take longer, so keep that in mind.

[Luddite]

@emm Prepaid Koodo can only be ported by the moderators. You are stuck in nthe queue.

[emm]

I'm pre-paid.

[AlexCarrier]

Info is written down. Thank you for the heads up.

[ShawnC13]

@emm with Koodo are you prepaid or post paid?  If you are not pre-paid you can attempt the port on your own and there are some great instructions if you follow them exactly there have been no issues

[Rockdaddy22]

If she has time today she'll ask you guys for some info, so get it ready.
Account number with previous carrier
Sim number
Phone number you want to port
Full name

[emm]

I'm in the same boat. Need to port from Koodo, but cannot get any help to do so. 

[AlexCarrier]

Speedy!

Thank you for looking into my topic.

[Rockdaddy22]

@Shazia_K if you have time today.