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Number ported but still no service

Tommyd
Good Citizen / Bon Citoyen
Hi please help, my number was ported but still no service.
20 REPLIES 20

Rockdaddy22
Retired Oracle / Oracle Retraité
Any update here?

Rockdaddy22
Retired Oracle / Oracle Retraité
Perfect, just about to leave to my real job lol

shawngill
Good Citizen / Bon Citoyen

Thank you @Rockdaddy22 for suggesting @Shazia_K she got the issue resolved in no time. Have a good night. 

shawngill
Good Citizen / Bon Citoyen

Sorry Shazia, sending it now!!

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @shawngill

 

I'm sorry about this, 

 

You sent  me a message with missing information,  can you reply back, please? 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

Rockdaddy22
Retired Oracle / Oracle Retraité
No sure if it's to late to take a look at this case tonight @Shazia_K it's a no service issue.

shawngill
Good Citizen / Bon Citoyen

Hello community,

 

I am having the same issue its been 3 days without being able to use any of my services. My number was ported over on the 5th. I private messaged Shazia a day ago with no reply. I am in urgent need of getting my phone up and running. 

 

Thank you. 

shawngill
Good Citizen / Bon Citoyen
 

Rockdaddy22
Retired Oracle / Oracle Retraité
It sure does, She's the best 🙂

Tommyd
Good Citizen / Bon Citoyen
oh and she even moved the start date forward (what me asking) to acknowledge the delay in starting the plan. That shows great customer service!

Rockdaddy22
Retired Oracle / Oracle Retraité
Didn't realize it got fixed, awesome 🙂

Tommyd
Good Citizen / Bon Citoyen
Thank you @Shazia_K for getting my phone ported over and thank you rockdaddy22 for helping the community.

Rockdaddy22
Retired Oracle / Oracle Retraité
Come back in the morning we'll try again

Tommyd
Good Citizen / Bon Citoyen
and the wait continues.....😞 sigh

Tommyd
Good Citizen / Bon Citoyen
i hope so....and hope she can change the start date of the plan to reflect almost 3 weeks of paying for no service

Rockdaddy22
Retired Oracle / Oracle Retraité

Sorry though you had a failed port. No need to send the info I mentioned above. This should be a quick fix for her 🙂

Rockdaddy22
Retired Oracle / Oracle Retraité
Send @Shazia_K she should be able to help you out.
Account number with old provider
Sim number
Full name
Phone number you want to port

Tommyd
Good Citizen / Bon Citoyen
it is the promo plan. public mobile carrier on phone. when try making a call get public mobile voice saying your plan dont have long distance. everything looks good on the self serve

rkreddyb4u
Model Citizen / Citoyen Modèle

MOD team @Shazia_K can support, please private message with details

rkreddyb4u
Model Citizen / Citoyen Modèle

what is your plan ? do you have Issues with voice, sms and data ? both Incoming and outgoing ?

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