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Number chamge

LindonB
Great Neighbour / Super Voisin

I need to get my correct phone number

2 REPLIES 2

popping
Retired Oracle / Oracle Retraité

@LindonB 

I am assuming you want to port your number from your previous provider.  If no, let us know what you want to do.

 

How to port a number to PM:

1.  Make sure your phone number is active in order to be port out.

2.  Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - Use "Port Request"

 

FYI: Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is from couple of hours to couple of days. https://publicmobile.ca.ada.support/chat/

 

Stage 2. Now, you are waiting for your old provider to release your number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.

 

 

BeachNBeer
Deputy Mayor / Adjoint au Maire

Port number from another provider or just change your number?

 

To port. Click the question mark for the chat bot. Type  Port Request.

 

To change number. Log into your account and click Change Number. One change per 30 days.

Need Help? Let's chat.