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Mayor / Maire

Re: Not recieving any services i paid for


@Brandonh94 wrote:

hello all i haf put 25 dollar card onto my account witch took me to a balance of 33 dollars. I have a 25 text and talk plan.. They took my 25 dollars and i still cannot text nor locally call .. Recieve messages nor calls .. It shows my account is active


Have you tried the suggestions in your other post?

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Model Citizen / Citoyen Modèle

Re: Not recieving any services i paid for


@Brandonh94 wrote:

hello all i haf put 25 dollar card onto my account witch took me to a balance of 33 dollars. I have a 25 text and talk plan.. They took my 25 dollars and i still cannot text nor locally call .. Recieve messages nor calls .. It shows my account is active


Have you tried the lost/stolen?

Using self-serve to set the phone as lost/stolen. Log out and log back in after 5 minutes, and resume the service?

 

Also, how long have you been out of service?

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Good Citizen / Bon Citoyen

Not recieving any services i paid for

Okay soo im lost .. I had a balance of 8 dollars.. I put a 25 dollar card on witch brought me to a balance of 33 dollars.. Public mobile took my 25 dollar text and call plan out of my balance leaving me with 8 dollars again.. My account shows active .. But i still cannot text nor call.. Recive calls nor texts

Highlighted
Mayor / Maire

Re: Not recieving any services i paid for


@Brandonh94 wrote:

Okay soo im lost .. I had a balance of 8 dollars.. I put a 25 dollar card on witch brought me to a balance of 33 dollars.. Public mobile took my 25 dollar text and call plan out of my balance leaving me with 8 dollars again.. My account shows active .. But i still cannot text nor call.. Recive calls nor texts


Please do not start a new topic under a different heading, respond to your previous post by clicking "Reply" at the bottom of the response you get from others.

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Model Citizen / Citoyen Modèle

Re: Not recieving any services i paid for

you need send a private message To

public mobile customer support team (Moderators)>> Click here 

 

When are Moderators available and how long till I get a response.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.

Moderators are available:

  • Monday to Friday from 9 AM to 9 PM Eastern time.
  • Saturday and Sunday from 9 AM to 7:30 PM Eastern time.

And be patient please

 
Good Luck
Highlighted
Mayor / Maire

Re: Account failure

@Brandonh94, so what's up?  Can you update us in this thread so we can keep your issue in one place?

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Good Citizen / Bon Citoyen

Re: Account failure

ok .. so my services say active.. i still cannot send messages nor make calls..  nor recieve anything calls nor messages.. walmart was absouetly useless .. i messaged the moderater still waiting on a reply.. after blowing 25 yesterday on phone card and another 25 today on cards im playing the waiting game

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Good Citizen / Bon Citoyen

Re: Not recieving any services i paid for

yep most certainly did

Highlighted
Mayor / Maire

Re: Account failure


@Brandonh94 wrote:

I was at walmart and was told i needed a factory reset on my account as ler if tryed to take my funds before they were in account


Walmart can't help you about an existing account.  Factory reset on an account? There is no such thing.

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Mayor / Maire

Re: Account failure

@Brandonh94, have you attempted the lost/stolen feature within the My Account area that we mentioned to you hours ago?