Not receiving calls

[Wilbor69]

Two weeks ago I joined public mobile and ported my old number . I thought it was all working fine but realized I haven't received any calls everything else seems fine 

[softech · Accepted solution]

@Wilbor69   I have sent you a number in the Community inbox (envelope icon on the top right)

Call the number and ask them if the porting was completed.  Likely not, they will have to retrigger the process.  You will have to put your Lucky SIM in a phone to receive a text and reply YES within 90 mins

Also, since the porting was not successful, very likely your Lucky account is still open at the moment.

Let us know how it turns out

[Wilbor69]

Hi thank you, Yes I ported from lucky mobile and I still have the old sim 

[softech]

@Wilbor69   did you port your number from old provider?    If so, I think the porting was not completed.

If number porting was part of it, do you still have the old SIM.    If so, I can give you a number to contact PM directly instead of opening ticket with PM.  Let me know .. 

[Anonymous]

@Wilbor69 

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....