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Sohpie91
Good Citizen / Bon Citoyen

No service

I have a Samsung Galaxy SM-J260A and it won't pick up any service and the phones carrier is at&t and they can't help me

esjliv
Mayor / Maire

Re: No service


@Sohpie91 wrote:

I have a Samsung Galaxy SM-J260A and it won't pick up any service and the phones carrier is at&t and they can't help me


@Sohpie91 

Have you activated a Public Mobile SIM card and inserted it in the phone?

 

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

 

Check for outages in your area: https://www.telus.com/en/on/outages

or https://downdetector.ca/status/telus/map/ 

Sohpie91
Good Citizen / Bon Citoyen

Re: No service

I will try the airplane mode but I have done the rest and no such luck 

Dunkman
Oracle

Re: No service

 

@Sohpie91 

Are you a new customer?  Just activated a plan? ported over a number?

Is the phone locked to AT&T?  or is phone blacklisted?  

You could try the SIM card in another working phone.  this helps determine whether hardware issue versus Public mobile service problem. 

 

The actual phone should be compatible with Public mobile.

https://www.att.com/device-support/article/wireless/KM1341897/Samsung/SamsungJ260A

HSPA/UMTS (3G/4G): 850, 1900, 2100
4G LTE (Domestic): 2, 4, 5, 12, 14

 

Public Mobile uses the following frequency bands:

  • 4G LTE and LTE Advanced: 700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS).  band 12, band 5, band 2, band 1, band 4
  • HSPA: 850 MHz, 1900 MHz (UMTS).   B2, B5
Sohpie91
Good Citizen / Bon Citoyen

Re: No service

The phone is not blacklisted and the sim works in another phone and yes I just a activated it as a new customer 

esjliv
Mayor / Maire

Re: No service


@Sohpie91 wrote:

The phone is not blacklisted and the sim works in another phone and yes I just a activated it as a new customer 


@Sohpie91  if the phone locked to its previous provider? (EDIT: as @Dunkman already posted previously)

 

Contact your previous provider to unlock it for you, at no charge to you.

You will need your imei number, dial *#06# to get it.

Sohpie91
Good Citizen / Bon Citoyen

Re: No service

I have done that but I have no clue where the phone came from so I can give them the right info to get me the unlock code 

HALIMACS
Mayor / Maire

Re: No service

@Sohpie91 

 

Use this service to unlock if it may be locked to AT&T

 

Unlock a Phone or Device - AT&T Device Unlock Portal (att.com)

Sohpie91
Good Citizen / Bon Citoyen

Re: No service

Ok I will give it a try 

Sohpie91
Good Citizen / Bon Citoyen

Re: No service

So I gave it a try and they came back saying I was denied cause I don't have the account info for the plan or device

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