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Zai23
Great Neighbour / Super Voisin

No service

Anyone else experiencing loss of service? It says public mobile in the top left corner but I able to receive calls/texts.

softech
Mayor / Maire

Re: No service

are outgoing calls working?  just incoming failed?

 

try reseating your SIM (power off, remove sim, wipe it clean and put everything back)

 

if still fails, try to change the network to 3G Only  and see if incoming calls working again

 

esjliv
Mayor / Maire

Re: No service


@Zai23 wrote:

Anyone else experiencing loss of service? It says public mobile in the top left corner but I able to receive calls/texts.


Hello @Zai23 ,

 

Are you a new customer....did you just activate with a new number or port in a number?

 

Things to try:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Check if your phone is blacklisted here:

https://www.devicecheck.ca/check-status-device-canada/

BlueB
Deputy Mayor / Adjoint au Maire

Re: No service

@Zai23 

One additional thing - since Public Mobile is on the Telus network, double check your area to ensure there's no outages:

https://www.telus.com/en/outages

 

Let us know how things go and any details/updates!  🙂

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