No phone service

[pderick]

Hi there. My next payment is April 27-21 and I don't have any service??

[darlicious]

@pderick 

Do you you have a province wide calling plan? There has been a glitch with old province wide calling plans requiring the $5/500min calling add on. Contact the moderators to see if they have come up with a fix or if they haven't they should add a complimentary one to your account.

[darlicious]

@gpixel 

Nice pick up on that....

[gpixel]

@hTideGnow 

because they are on a 90 day plan

[darlicious]

@pderick 

Can you log into your account? Is it active? As @Luddite suggested can you connect to 611? If you cannot connect to 611 but your service says active suspend your service via lost/stolen on the plans page, change your password and report back......contacting the moderators would likely be your next move.

[Luddite]

@pderick Can you call 611?

[hTideGnow]

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@pderick wrote:

Hi there. My next payment is April 27-21 and I don't have any service??

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Today is only March 22 and PM is on a 30 days cycle, why would your next payment date be April 27?

[HALIMACS]

@pderick 

Try this step-by-step troubleshooting:

1. Make sure airplane mode is off
2. Power OFF your device, wait 1 minute, turn on and check for signal bars
3. Check on account self-serve that your account status is Active
4. Check that SIM card number under “Change Sim card” matches the SIM card number in your phone. You'll need to contact the moderators to confirm this. 
5. Make sure the device is not locked to a different carrier.
6. Make sure you’re in a covered area and there are no cellular outages
7. Change Wi-Fi calling preferences to Cellular Preferred or Cellular Only
8. Set network mode to Auto
9. Reset network settings
10. Update device software to latest version
11. Perform a manual network selection

[esjliv]

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@pderick wrote:

Hi there. My next payment is April 27-21 and I don't have any service??

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@pderick ,

So you have no calling, texting or data ability what-so-ever?

Have you had services working prior to now?

Have you tried any of the below?

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*Network reset

[missorange]

try re-insert your sim card, it sometimes happen if your sim not booted successfully..

[Anonymous · Accepted solution]

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• or you can send a private message to the @Moderator_Team by clicking here. You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service 💐

• 🌺Good Luck