@abTest, you are correct, the Legacy and Pioneer still on their orignal plans. If they’ve have switched to newer promo, or in-market plans, they must use the Community Forum, and by extension, the private messaging to the Moderator_Team.
When you usually have these problems you can get a response from a moderator in 3-4 days, that is how long it took me to get a response due how busy mods were at that time. Sending a private message to them more than one time is Also a reason why your not getting a response quick enough. I hope this somewhat helps you out.