No data, have lots of available funds

[mariobriggs]

HEEELLLPPPPP. No data, have lots of available funds, REBOOTED . Still no available.

[Dunkman]

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@mariobriggs wrote:

Nope, that's not it.

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If the Sim card does not work in another phone, then it is likely PM service problem.  Then you will need to contact moderator to check your service.  Click on the question mark on the right lower corner of website.  Type: contact moderator.  Submit ticket for moderator help. 

If it is working in another phone, then it s a setup issue with your phone, Samsung.  Toggle airplane mode on, then off.  Make sure the data is turned on, etc.

Also, check your self service account.  Make sure that you see a data counter tracker in the adds on section.  If you don't see a tracker, then you ran out of data this cycle.

[Anonymous]

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@mariobriggs wrote:

HEEELLLPPPPP. No data, have lots of available funds, REBOOTED . Still no available.

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Please post a screen shot of your overview page. Blank out personal info of course.

Your subject line suggests a different thought.

[gpixel]

@mariobriggs reset your network settings and leave the APN alone

1. Open Settings>General Management>Reset
2. Tap Reset Network Settings>Tap Reset Settings
If prompted enter your pin, passcode
3. Tap Reset Settings 1 more time to confirm
4. Restart

[mariobriggs]

Nope, that's not it.

[Dunkman]

@mariobriggs 

Maybe try your SIM card in another working to another phone.  That helps determine whether hardware setup issues versus PM service problem. 

[mariobriggs]

No luck

[mariobriggs]

Tried that no luck.

[mariobriggs]

Reset APN, no luck

[Dunkman]

@mariobriggs 

You can also try a network reset,  Reboot your phone.  

[mariobriggs]

Data shows as a available there? Yes

Does your other services work? Call and text? Yes

What kind of phone do you have? Samsung 6

Has data worked in the past? Yes

Has anything changed with your phone? (Installed something, updates software)?

New sims card few weeks ago.

If it's and Android check your APN settings. ok will try it.

[Jb456]

@mariobriggs  so when you log into your account and scroll down to "My data and add-ons". Data shows as a available there?

Does your other services work? Call and text?

What kind of phone do you have?

Has data worked in the past?

Has anything changed with your phone? (Installed something, updates software)?

If it's and Android check your APN settings.

 

If they don't work try these

 

Keep us posted!