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appppppple
Good Citizen / Bon Citoyen

No Service on my new iPhone

Hi,

 

I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service. 

 

I can get service when I put the SIM card back into my old phone.  HELP!

Tags (2)
S--S
Mayor / Maire

Re: No Service on my new iPhone

@appppppple 

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

 

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

 

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,  

 

and do again Rebooting your phone means to turn off your phone and turn it back on again.

 

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit  Here link, 

 

and go Changing APN Settings On An IPhone

click Here link, 

JK8
Mayor / Maire

Re: No Service on my new iPhone


@appppppple wrote:

Hi,

 

I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service. 

 

I can get service when I put the SIM card back into my old phone.  HELP!


Try reinserting your SIM card again and reboot. It must be a phone issue since your sim works in other phones.

appppppple
Good Citizen / Bon Citoyen

Re: No Service on my new iPhone

I have tried that. I know the phone can recognize the SIM card for sure, but just no service. 

appppppple
Good Citizen / Bon Citoyen

Re: No Service on my new iPhone

I have tried all these. Doesn't really do anything here. I know the phone recognizes the SIM card because I can go into the Network Selection and turn off the 'automatic' tab and find Public Mobile there. 

JK8
Mayor / Maire

Re: No Service on my new iPhone

@appppppple 

 

Are there any carrier updates you need for your phone by connecting it to itunes?

esjliv
Mayor / Maire

Re: No Service on my new iPhone


@appppppple wrote:

Hi,

 

I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service. 

 

I can get service when I put the SIM card back into my old phone.  HELP!


@appppppple 

 

Are you able to try another working SIM into your iPhone XS Max?

 

Check here to be sure, it is not blacklisted: https://www.devicecheck.ca/check-status-device-canada/

 

How do you know for sure it is unlocked? Did you buy new, unopened or other?

S--S
Mayor / Maire

Re: No Service on my new iPhone

@appppppple 

 the issue in that device, 

 

you can try do factory reset

  1. From the Home screen, tap Settings.
  2. Then tap General.
  3. Scroll down to then tap on Reset.
  4. Select the option to Erase all content and settings.
softech
Mayor / Maire

Re: No Service on my new iPhone

@appppppple   did you try another non-PM sim on this phone?  does it work that way?

 

also, try plug in your phone to a computer, fire up iTune to download all the updates and carrier Profiles

 

Lastely, for all Apple users, you paid big money .. for the great support .. Go to Apple store and they are your "friends"  🙂

appppppple
Good Citizen / Bon Citoyen

Re: No Service on my new iPhone

Hi,

 

I don't have another SIM that I can try here. I live in a rural area, and the closest apple store is 2 hours away.

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