I just got an unlocked Samsung Galaxey A5 a few days ago and all was workign well after impoting my SIM card untill about a half hour ago a friend tried to send me a picture and myu data qyuit working all toghter. How can i fix it?
@joetracey1294, Is this a new account, or have you just gone through a renewal/payment?
If not, you should send a private message to the moderators team to see what happened. This is assuming nothing has changed on your end.
I suspect it is an APN setting issue with the A5. Take a look at this knowledge base link and make sure the APN settings are correct.
very true, the APN may need to be reset to default or set to new as PM.
its easy to find the APN setting for PM with a quick search
However, @joetracey1294 reported that the phone was working fine for a while. If it was an APN setting issue, it wouldn't have worked from the moment he put the PM SIM into it a few days ago.
hey @joetracey1294 my first step would be to check your account to ensure you see the data addon (if it is not listed that means you have used up all your data, this however should not impact your mms, so really you could skip this.
also this might help in you apn settings
Set APN type to “default,mms,supl”
If that fails
I would then put your sim in your old phone and see if you can still not receive mms. this would isolate a phone vs network issue. if network contact the mods if phone I would delete the current apn and do a network setting reset and renter them
Unforintly i can't do that last step as my new cell is a micro SIM and my old one wasnt. i tired step 2 and it still isnt working
try the network reset option it cant hurt. or possibly a different texting app?
i know i have occasionnaly had this happen to me and it resolved it self within 24-48 hours.
i'm grasping at straws now so i will let others chime in.